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10-13-2013 02:56 AM
I was re-sizing text copied from MSWord 2007 to PowerPoint 2003 when my HP Pavilion s3507c Desktop PC (Vista Home Premium) computer froze. After some minutes I manually switched it off. On re-switching at the mains it booted successfully but froze again after a couple of minutes although there was something about BIOS and Checksum that disappeared before I could capture the full message. It froze again and a blank screen continues to "appear" each time I try to re-boot even if there is a whirring sound while the power switch is on. Furthermore the optical mouse, Caps Lock and Num Lock do not light up at all; the green pilot light on the side of the screen turns to amber after a few seconds. What has happened and how can I resolve the problem?
10-14-2013 07:43 PM - last edited on 04-20-2016 09:49 AM by OscarFuentes
Hello zimanimoto. Please refer to this document for troubleshooting your issue regarding to being unable to start the computer: http://support.hp.com/us-en/document/c00899280
Please let me know if the steps resolved the issue or not. I'm only here to help!