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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-26-2017 11:47 AM

HP Recommended
Product: HP Pavillion 23 Ai0 PC
Operating System: Microsoft Windows 8 (64-bit)

Hi. My computer just went black and started doing the auto test and got stuck in the loop. I was able to get to the manual test and got this information:

 

Hard Disk Short DST - Failed

 

Failure ID: U4N3GM-0008HK-PXPB0K-60QC03

 

Everything else passed. I do not have recovery disks and I have not backed up my files. (I know, shame on me!!) What does this Failure ID mean? Will it be possible for a professional to recover my pictures and videos and whatnot? I am not very knowledgable with computer technology.

 

Thank you for any assistance!!

1 REPLY 1

‎03-26-2017 12:25 PM

HP Recommended

@Kristina-757, welcome to the forum.

 

The error message that you are receiving is telling you that you hard drive has failed.

 

If you will furnish the full model of your computer, I will try to help you with some guides.  There are several models in the series of your computer.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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