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11-05-2011 02:40 PM
I purchased a HP Pavillion model # p6654y about one year ago. Recently, when my son was using the computer, the system became completely unresponsive. He uses gaming sites, so he may have caught a virus. I don't know. I ordered the recovery disks, followed directions, and the monitor just stays at "starting windows". (I let it go overnight, just to make sure I was giving the disks enough time to work, but there was no change.) Computer never gets to "system recovery" screen, just stays at "starting windows" . Any suggestions? The disks are new, clean and undamaged. Thank you.
11-05-2011 05:02 PM
Hello NancyStLaurent, You might try using the hard drive for the HP Recovery Resore of your system instead of the HP Recovery Restore disk set.
If can attempt this by pressing the F-11 key when the HP Logo appears. If you manage to enter the HP Recovery Restore Utility, select the destructive procedure and the hard drive will be reformatted and wiped clean of all the software on the hard drive.
After this process completes, the system should reboot and start as it did when you first booted the system.
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