cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
networkcore
Level 1
7 6 0 0
Message 1 of 12
2,842
Flag Post

HP Pro 3400 MicroTower - Network Drivers do not install properly

HP Recommended
HP Pro 3400 MicroTower
Microsoft Windows 7 (64-bit)

Hello everyone, 

Recently I reinstalled Windows 7 64-bit on my HP Pro 3400-MT. 
I noticed that the graphics and networking didn't work properly, so I installed the Drivers needed for my OS. (http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5159752&swLangOid=18&swEnvOid=4059)
The graphics work fine now but for some reason the drivers for Ethernet and Wifi do not install properly, Windows keeps informing me that the software couldn't be installed properly.

I tried uninstalling the drivers and reinstalling older versions but I get the same error. 
The installed drivers in my device manager just show an exclamation mark.

Hopefully someone can help me resolve this issue

Cheers

0 Kudos
11 REPLIES 11
erico
Level 17
Level 17
47,969 42,194 4,651 12,422
Message 2 of 12
Flag Post
HP Recommended

You will need to identify the specific devices that don't have drivers installed. See the tutorial at the following web page.

http://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

 

After you have done that ,you will be able to install the proper Windows 7 drivers for the specific devices located at the HP web page. 

 

Did you also install all of the chipset drivers?

Install the chipset driver first and then the Intel Mamagement Interface driver, then the AMD SMBus drver and next the USB Filter driver.




I am not an HP Employee.
0 Kudos
networkcore
Author
Level 1
7 6 0 0
Message 3 of 12
Flag Post
HP Recommended

Thank you for replying!

I checked the ID of the devices that were not working online and found this: http://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Ethernet-Controller-Driver-and-PCI-Sim...

I downloaded the recommended software mentioned above and installed it (which seemed to be working).

I proceeded to download the chipset driver and installed them in the order you recommended, however only the first driver installed properly.

Now, when I open my device manager I see 2 devices in the network adapter section: Intel(R) 82567LF-2-Gigabyte-Network-connection
And Realtek PCIe GBE Family Controller

I can't see any exclamation points on any of the devices anymore but neither my ethernet or Wifi seem to be working (They are activated). I tried looking for problem suggestions on Windows 7 and it just tells me that there's a driver problem, however the network drivers do not install properly.

0 Kudos
erico
Level 17
Level 17
47,969 42,194 4,651 12,422
Message 4 of 12
Flag Post
HP Recommended

Can you post images of what you see in the device manager?

 

Are your usb ports working?

 

Do you have a usb wifi dongle available to plug into a working usb port?

 

Download and use the HP Support Assistant to find the drivers using a wifi connection via the usb dongle.

 

The following link is for the HP Support Assistant.

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5159752&swItemId=vc_166402_1&swEnvOid=405...




I am not an HP Employee.
0 Kudos
networkcore
Author
Level 1
7 6 0 0
Message 5 of 12
Flag Post
HP Recommended

screenshotdevicemanager.JPGIt's in german, but I think you're aware which symbol represents what.

0 Kudos
erico
Level 17
Level 17
47,969 42,194 4,651 12,422
Message 6 of 12
Flag Post
HP Recommended

Try installing the following Intel network driver.

https://downloadcenter.intel.com/download/18713/Intel-Network-Adapter-Driver-for-Windows-7-?product=...




I am not an HP Employee.
0 Kudos
networkcore
Author
Level 1
7 6 0 0
Message 7 of 12
Flag Post
HP Recommended

It says "Driver couldn't be installed because there are no Intel(R) Adapters on this device"

0 Kudos
erico
Level 17
Level 17
47,969 42,194 4,651 12,422
Message 8 of 12
Flag Post
HP Recommended

@networkcore wrote:

It says "Driver couldn't be installed because there are no Intel(R) Adapters on this device"


I notice also that there is no wifi adapter present in the Device Manager.

Did you try installing the driver for the wifi adapter? There are four drivers aailable. You can try them all since a driver will only install if it finds hardware present matching its requirements.

 

I can read and speak Nederlands, so I have also a base understanding of written German.




I am not an HP Employee.
0 Kudos
networkcore
Author
Level 1
7 6 0 0
Message 9 of 12
Flag Post
HP Recommended

Thanks for the reply, I have tried to install all the Network drivers from the HP page in my original post but none of them installed properly. I just got a message saying it couldn't be installed properly. Should I do it in a specific order?

0 Kudos
erico
Level 17
Level 17
47,969 42,194 4,651 12,422
Message 10 of 12
Flag Post
HP Recommended

Try the following Realtek ethernet driver

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTy...

 

 

 

Are you certain that the wif option is present in your desktop PC's hardware?




I am not an HP Employee.
0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation