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Honor Student
Posts: 2
Member Since: ‎08-05-2016
Message 1 of 4 (272 Views)

HP Recovery Manager

Product Name: HP Envy
Operating System: Microsoft Windows 10 (64-bit)

Every time I use the magnify button on my microsoft comfort sculpt mouse the hp Recovery Manager screen opens up..... This is so agrivating....  is there anyway I can get this to stop....  and usually it is right where I am working...I am 70 years old and I need the magnify button....

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Provost
Posts: 19,886
Member Since: ‎11-21-2008
Message 2 of 4 (246 Views)

Re: HP Recovery Manager

@alice2304, welcome to the forum.

 

This sounds like a conflict in the software that is used by the mouse.  I suggest that you contact Microsoft's Customer Service for help.  They should be able to help you solve your problem.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

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Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

HP Omen 880-160se; i7-8700K; 16 GB DDR4 2400; GTX 1070-8 GB; 512 GB SSD M.2; Win 10 Home

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7520 AIO

++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

___________________________
I am not an HP employee.
Honor Student
Posts: 2
Member Since: ‎08-05-2016
Message 3 of 4 (214 Views)

Re: HP Recovery Manager

Well I dont think it is a software problem of the mouse....  because the mouse works on my hp  envy laptop that has windows 10 also....  and I have no problems using the magnify button on it....it is only on the desktop....  and  I even had an hp support go into my deskitop and see if he could figure it out and he told me my mouse was too old so I bought the new bluetooth.....  and it still happens.... but not on the laptop....  so I feel like it is something installed on the desktop that didnt get put on the laptop which is about a year older than the desktop....  I even reinstalled windows thinking maybe there was something weird with the original install....

 

And regardless...  when I contact Microsoft they will tell me it is an hp problem.... because it opens the hp recovery mamager screen....  I guess as long as everyone sells the products they dont care about future support.... so I wonder why I bought an hp care pack for 3yrs...  after my initial warrenty is up.....

 

Thanks anyway....  didnt figure I would get any help....

Provost
Posts: 19,886
Member Since: ‎11-21-2008
Message 4 of 4 (206 Views)

Re: HP Recovery Manager

Thank you for the additional information, @alice2304.  I don't want you to go away feeling like we let you down.  I have asked for help from the appropriate people within HP.  I believe they will be able to help you.  Please be patient.

-----------------------------------------
Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

HP Omen 880-160se; i7-8700K; 16 GB DDR4 2400; GTX 1070-8 GB; 512 GB SSD M.2; Win 10 Home

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7520 AIO

++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

___________________________
I am not an HP employee.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation