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UsCgUrLiE0122
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HP Rewards Saying "You must be connected to the internet to access HP Rewards"

HP Recommended
HP Photosmart 7520
Microsoft Windows 10 (64-bit)

I recently installed 3 new Genuine HP Cartridges last weekend. Upon doing this, I received a message stating that I had saved reward points and asked me if I wanted to View Rewards now. When I cick on the hyperlink in the green "HP Rewards" box, I receive an error message stating, "You must be connected to the internet to access HP Rewards." It continues to say, "HP Rewards may not be available in all areas." I have attached a screenshot of the error below. 

 

I've seen on other forums where other HP Rewards members have experienced the same error, but I have not found any threads outlining a resolution. I am running off of Microsoft Windows 10 (64 bit). I am definitey not having any issues with my wireless data connection, and have even attempted this while connected on an alternate wireless network. I have reset my computer and made sure that the HP drivers and software on my computer are up to date. Please advise what steps I should take to resolve or an alternative way for me to check my HP Rewards.

 

Many thanks to you and your team!

 

HP Rewards.png

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Chimney_83
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Greetings @UsCgUrLiE0122,

 

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any. 

You should be contacted within 4 business days (Excluding holidays & Weekends). 

 

Response times may vary by region. 

Please send a Private Message, if you aren’t contacted within 4-5 business days.

Chimney_83
I am an HP Employee

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