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Canary73 Honor Student
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HP Slate 21 wont boot from power on or factory reset

HP Slate 21
Android 4.1 and older

My HP Slate 21 keeps refreshing the hp log every 2-3 secs and wont boot from power up or from reset - any idea what this could be and any help tips apart from repair? Regards Tim

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HP Support Agent
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HP Slate 21 wont boot from power on or factory reset

Hi@Canary73,

 

Welcome to HP Support Forums. Best platform for all sorts of solutions, tips and tweaks to your questions/issues.

 

To have the best experience on HP forum, visit our HP Forums Guide to know more.

 

The system will not boot. Is that right?

 

Thank you for sharing the issue details. I would like to help you.

 

I was able to find a suitable article very similar to your issue description,

I request you to follow the instructions and check if that helps you fix the issue.

Use the link below to access the instructions.

 

http://hp.care/2fnhlRd

 

Hope this helps. Let me know for more.

 

Happy posting.

 

Resolv_S

 

Glad to help you. I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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Resolv_S
I work on behalf of HP

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Canary73 Honor Student
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HP Slate 21 wont boot from power on or factory reset

It didnt work and keeps flashing on the boot stage from start up

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HP Support Agent
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HP Slate 21 wont boot from power on or factory reset

@Canary73

 

Thank you for replying,

 

If you've already performed a hard reboot by following the below steps:
Press and hold the power button for more than eight seconds. After the computer fully shuts down, wait a few seconds, and then press the power button to turn on the computer.

 

And yet the issue persists, I would recommend you contact HP phone support to setup a hardware service as it's a hardware malfunction.

 

Keep me posted,

Regards,

Riddle_Decipher
I am an HP Employee

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