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Honor Student
Posts: 3
Member Since: ‎11-02-2016
Message 1 of 4 (515 Views)

HP Slate 21 wont boot from power on or factory reset

Product Name: HP Slate 21
Operating System: Android 4.1 and older

My HP Slate 21 keeps refreshing the hp log every 2-3 secs and wont boot from power up or from reset - any idea what this could be and any help tips apart from repair? Regards Tim

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HP Support Agent
Posts: 3,304
Member Since: ‎08-03-2016
Message 2 of 4 (475 Views)

Re: HP Slate 21 wont boot from power on or factory reset

Hi@Canary73,

 

Welcome to HP Support Forums. Best platform for all sorts of solutions, tips and tweaks to your questions/issues.

 

To have the best experience on HP forum, visit our HP Forums Guide to know more.

 

The system will not boot. Is that right?

 

Thank you for sharing the issue details. I would like to help you.

 

I was able to find a suitable article very similar to your issue description,

I request you to follow the instructions and check if that helps you fix the issue.

Use the link below to access the instructions.

 

http://hp.care/2fnhlRd

 

Hope this helps. Let me know for more.

 

Happy posting.

 

Resolv_S

 

Glad to help you. I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click the Kudos Thumbs Up" to say “Thanks” for helping!

Resolv_S
I work on behalf of HP

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Honor Student
Posts: 3
Member Since: ‎11-02-2016
Message 3 of 4 (462 Views)

Re: HP Slate 21 wont boot from power on or factory reset

It didnt work and keeps flashing on the boot stage from start up

HP Support Agent
Posts: 15,237
Member Since: ‎08-11-2014
Message 4 of 4 (440 Views)

Re: HP Slate 21 wont boot from power on or factory reset

@Canary73

 

Thank you for replying,

 

If you've already performed a hard reboot by following the below steps:
Press and hold the power button for more than eight seconds. After the computer fully shuts down, wait a few seconds, and then press the power button to turn on the computer.

 

And yet the issue persists, I would recommend you contact HP phone support to setup a hardware service as it's a hardware malfunction.

 

Keep me posted,

Regards,

Riddle_Decipher
I am an HP Employee

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