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jujules
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HP Support Assistant doesn't work

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I have a Pavilion Touchsmart 23-h056, running Windows 8.1, 64 bit. I bought the computer in April and was able to access it once or twice. Today I attempted to do so again and it would not load. I ran the trouble shooter and the result informed me that it was an "incompatible program". I was directed to seek help from Windows however, I would prefer to start here. If anyone has had this issue or could help me to resolve it, I would greatly appreciate it. Thank you!

Troubleshooting my computer is like building a fire with a stick.
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old_geekster
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Jujules, welcome to the forum.

 

I suggest uninstalling and reinstalling HP Support Assistant.  Here is the official page for it.  You can download it from the section titled "Download HP Support Assistant" / Home and business desktops.

 

Please click the "Thumbs up + button" if I have helped you and click "Accept as Solution" if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

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old_geekster
Level 16
Level 16
25,188 24,656 2,906 10,818
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HP Recommended

Jujules, welcome to the forum.

 

I suggest uninstalling and reinstalling HP Support Assistant.  Here is the official page for it.  You can download it from the section titled "Download HP Support Assistant" / Home and business desktops.

 

Please click the "Thumbs up + button" if I have helped you and click "Accept as Solution" if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

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jujules
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Thank you very much for taking the time to help me solve my issue. It was helpful to also be reminded that I can uninstall and then reinstall programs as well as devices!

Troubleshooting my computer is like building a fire with a stick.
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