The HP Community is here for you.
07-31-2013 05:00 AM
It was worth to try still.
Try to use the lever several times, its a long shot but you can still try.
I think you do not have any means to get hands on a new or a borrowed CPU to test a new one right?
The problem you have, can be possibly related to the CPU or system board. At least you have done and tried what was possible to be done in terms of troubleshooting...
I work for HP! Please remember to provide and if this helped click ON
08-20-2013 12:14 AM
I too am also having the same issue with my touchsmart 310PC. I was glad to see some updated posts on the issue. I was beginning to lose hope of repairing my computer. My screen flashes the HP logo briefly then goes blank. I can hear it crunching numbers and see the HDD light blinking away as it is booting up (with a blank screen). Heres the strange thing. If i press any key on the keyboard it will sometimes very briefly show whats on the screen and then go blank again. I'd say maybe 1/2 - 1 second. I cant really see it being the CPU because it is booting and processing. Theres just no picture. I thought maybe the RAM, but again I dont think it would even boot up if there was a problem with the RAM. Im leaning more towards the GPU.... I was in WALMART this evening and ran across a USB monitor. I thought maybe it would be the key to solving the issue. Problem is that the monitor requires drivers to work. It would be a pure stroke of luck to be able to guess keystrokes to install drivers. It was $99.00 so I think I will be taking it back tomorrow. Too bad it wasnt like a wireless keyboard or mouse. Oh well. Im not even sure you can replace the GPU on this computer. Probably will require a heatshrink gun. I dunno Im gonna check it out right now. Any info anyone else may have would be greatly appreciated. Thanks
08-20-2013 12:53 PM
have you tried reparing it with a recovery disc if you want to try it here is a link to explain how.
08-20-2013 12:56 PM
08-23-2013 11:11 PM
I am having a similar issue, except that when i power up my screen follows through the normal setup sequence through the "welcome" screen, then the screen goes black andnow the crompt box appears. I can access all my programs by hitting cont/alt/delete and pulling up the taskmanage, but no desktop taskbar or startup menue appears on the screen. If I go into the control panel, all the functions respond except the taskbar/startup menu. I can click all day and nothing happens.
If I upgrade to a different version of windows 7, will it overwrite whatever is blocking or corrupted the system? or is there another solution other than rewriting the whole thing.
08-24-2013 08:17 PM
Hello mago 2004:
Yours is an easy fix. Shut down the computer. Turn on your computer and tap the f-8 key use your arrow keys select Safe mode with net working . Next Window close out Help and Support window . Now go to all programs search box. In the search box type in Recovery Manager listed it above open it if prompt window displays click yes. Once recovery manager is open select Microsoft System Restore keep clicking next it until you get a window with dates. You can choose date before this event occurred but if it was me I would go back as far as I could go and select that date and perform the recovery. Hopefully it should roll back the computer back before your settings got messed up. Some thing got turned off in Services. I do not know what item it is that controls the task bar and the windows display. It was probable caused by Microsoft updates they just released a new big batch of them. That windows program failed to turn its self back on or the messed up the settings.
It is easer to do the back restore then figure out what was turned off. frrw
04-05-2014 08:14 AM
Thanks for the helpful pictures and instructions!
Took the CPU out, bent some pins but managed to straighten them out. Put it all together. Made sure all connections were secure and also cleaned out all the dust. Started it up... nothing happened.... left it plugged in on over night and waited for a miracle. In the morning still black screen, turned the power button off and on again.....miracle happened........booted up as normal.....now an hour later still working
12-05-2014 07:20 AM
all i did was dissasemble to the mother board preheat oven to 400 time 45minuits and bake put on cookie sheet take off all stickers including black ones remove cpu fan and memory batteryand aluminum fin remove cmos jumper and wireless card tuern over and remove stickers put aluminum foil on cookie sheet put in preheated oven for 45m let cool completely before removing dfrom oven and put every thing back from apart together again take a 420 breather then plug onlly power keybord donot put cmos jumper or cmos battery push power button and take onther 420 breather must do exactly then take the cookie pan and bake some 420 cookies all done hp 310 will show porn again