The HP Community is here for you.
04-18-2011 11:10 AM
HP Advisor shows PC Alert-critical. When I click on the HP Update Software Utility to update, I get a pop-up. "Batch Update Confirmation", and showing a red exclamation beside 'error handling messages" and "HP Update Software Utility". and "error occured while handling a message". I have reinstalled HP Update Software Utility and it still won't update. I am at a loss on how to correct this. Am using Vista. Any suggestions will be appreciated.
04-18-2011 07:46 PM
Camretiree, welcome to the forum.
HP Update software seems to have many problems. I always suggest bypassing it and using Windows Update.
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
HP Omen X; i7-6700K; 16 GB DDR4 2133; GTX 1070; 256 GB SSD M.2; Win 10 Home
HP Photosmart 7520 AIO
|**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**|
Intelligence is God given; Wisdom is the sum of our mistakes!
I am not an HP employee.
05-13-2011 11:15 AM
I had that same problem but it is now solved. I found that you can download a brand new HP Advisor Software from HP website and the link is as follows: http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?cc=uk&dlc=en&lc=en&softwareitem=ob-7... I have done this and basically it removes your current HP Care software and replaces it with a brand new version. This new update will also have a different name: HP DOCK, and once downloaded it will appear on windows START MENU (as HP DOCK). When you open it for the first time you will see that BATCH UPDATE CONFIRMATION & PC ALERTS - ERROR HANDLING MESSAGES problems have now disappeared.
This HP ADVISOR download will work with VISTA or any of the following:
Microsoft Windows Vista Home Basic 32 Edition
Microsoft Windows Vista Home Premium 32 Edition
Microsoft Windows Vista Business 32 Edition
Microsoft Windows Vista Starter 32 Edition
Microsoft Windows Vista Ultimate 32 Edition
Microsoft Windows Vista Home Basic 64 Edition
Microsoft Windows Vista Home Premium 64 Edition
Microsoft Windows Vista Business 64 Edition
Microsoft Windows Vista Ultimate 64 Edition