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Student
Posts: 1
Member Since: ‎11-30-2009
Message 1 of 3 (1,049 Views)

HP Update does not work on Windows 7

whenever i try to use HP update, it errors out saying it cant complete the installation....it worked before i had windows 7
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Dean
Posts: 6,904
Member Since: ‎07-17-2009
Message 2 of 3 (1,047 Views)

Re: HP Update does not work on Windows 7

The HP Update software might not be looking at the right places as it is not designed for Windows 7. I suggest you uninstall that software and try using HP Support Assistant which is compatible with Windows 7. It can be downloaded from the following weblink:

ftp://ftp.hp.com/pub/softlib/software11/COL31257/pv-77580-2/sp44409.exe

I am an HP employee.

Regards,
Vidya

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PhD Student
Posts: 1,475
Member Since: ‎05-23-2009
Message 3 of 3 (1,045 Views)

Re: HP Update does not work on Windows 7

If you did an upgrade from Vista, that was version, 4.x

 

For Windows 7, you need to upgrade to the Win 7 version, 5.x

 

You can go to www.hp.com/support and enter your model number.

 

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