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soumendu1
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HP WIRELESS SPEAKER S6500 IS NOT GETTING CONNECTED WITH HP LAPTOP

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S6500
Microsoft Windows 10 (64-bit)

HP WIRELESS SPEAKER S6500 IS NOT GETTING CONNECTED WITH HP LAPTOP, both are getting connected with my mobile via blue tooth. please let me know how to reslove the problem.

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A4Apollo
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Hi! @soumendu1, Welcome to HP forums.

 

I understand you have issues connecting the wireless speaker to your laptop.

 

Don't worry I'd like to help you out.

 

Do you get any error message when you connect the speaker to the laptop?

 

Is the wireless speaker completely charged?

 

Please try the steps recommended below.

 

1. Run Hardware and Device Troubleshooter.
Press the ‘Windows + W’ key.
Type troubleshooter in the search box and hit the ‘Enter’ key.
Click hardware and sound and run the Hardware and Device troubleshooter.

2] Restart Bluetooth Support Service

You may want to check if the related Services are started and running smoothly. To do this, press Windows key + R, type services.msc. Next, right click on Bluetooth Support service and select Restart.

Right click on Bluetooth support service and select Properties and ensure that the startup type is Automatic.

3] Enable the Bluetooth Audio Service

Verify whether the settings for the Bluetooth speaker given below is enabled by default or not. If not, enable it and check if it solves the issue. Follow the steps to enable the Bluetooth Audio Service.

Press Win+X key together and select Control Panel from the list. Select Devices and Printers.

In Devices and Printers, locate the Bluetooth speaker device and right click on the device. Click on Properties and navigate to Services tab.

Select Audio Sink, Hands free Telephony, and Remote Control and click on Apply.

4] Update Bluetooth Device Driver

To do this, you can use the Device Manager.

Press Win+R, type devmgmt.msc to open the Device Manager. Expand Bluetooth.

Click on Properties, click on Driver tab.

Click Update Drivers button.

Click on OK button.

 

 

Hope this helps!

Take Care! 🙂

 

A4Apollo
I am an HP Employee

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