I have a Wave PC Model 600-a014. It had been used briefly as a demo machine at a convention. I am about to use it for field demo work and do i hit f9 and had it do a factory reset. I had personally not used this specific pc at this point. After a long factory reset, it reboot with normal setup screens and it said there were updates available and did i want to do that. I selected yes and it went and updated the pc. After the update was done, i was looking at the settings and i noticed there was no sound coming from the Wave speakers. I checked the usual control panels and Bang & Olufsen software and I could not make sound happen. I plugged in some headphones to the from port of the Wave PC and no sound at all either. I have the PC hooked up via HDMI to the HP monitor and that is the only peripheral that is connected. I have uninstalled the realtek driver and reinstalled it and no difference. Any other sugggestions out there would be much appreciated !
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.🙂
Please reach out for any issues and I'll be there to assist you. 🙂
You could also turn off windows updates for now. to install for windows 10 as this does not happen again.
If it still does not work, Please run system diagnostics on the sound card from this link: http://support.hp.com/in-en/document/c03467259 and follow the option "Running the UEFI Component Tests ", If the audio test fails, it reports a failure code.
Then please contact Hp phone support to get the unit serviced as it is a hardware issue with the computer.
To turn off windows updates for the time being or to use the metered feature please check these steps out.
Option 1: Stop The Windows Update Service
As central as it is to the core of Windows 10, Windows Update is actually just another Windows process so it can be stopped with these simple steps:
Open the Run command (Win + R), in it type: services.msc and press enter
From the Services list which appears find the Windows Update service and open it
In ‘Startup Type’ (under the ‘General’ tab) change it to ‘Disabled’
To re-enable Windows Update simply repeat these four steps, but change the Startup Type to ‘Automatic’
Option 2: Setup A Metered Connection
Windows 10 offers users on metered connections a compromise: to save bandwidth Microsoft confirms the operating system will only automatically download and install updates it classifies as ‘Priority’.
While Microsoft doesn’t reveal its method of classification, this does cut down more frivolous updates which typically include new drivers and software features - both of which could cause stability issues.
Open the Settings app (Win + I)
Open the ‘Network & Internet’ section
Open ‘Wi-Fi’ and click ‘Advanced Options’
Toggle ‘Set as metered connection’ to ‘On’
Note: If your PC uses an Ethernet cable to connect to the Internet the Metered Connection option will be disabled as it works with Wi-Fi connections only.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.
If this helps, please mark this as “Accepted Solution” as it will help several otherswith the same issue to get it resolved without hassles. 🙂
Take care now and have a splendid week ahead. 🙂
DavidSMP I am an HP Employee
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.