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tonybojo Honor Student
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HP Wave has no sound. See Sound Levels Moving but no sound from Speaker or Headphones

Pavilion Wave PC 600-a014
Microsoft Windows 10 (64-bit)

Hello -

 

I have a Wave PC Model 600-a014. It had been used briefly as a demo machine at a convention. I am about to use it for field demo work and do i hit f9 and had it do a factory reset. I had personally not used this specific pc at this point. After a long factory reset, it reboot with normal setup screens and it said there were updates available and did i want to do that. I selected yes and it went and updated the pc. After the update was done, i was looking at the settings and i noticed there was no sound coming from the Wave speakers. I checked the usual control panels and Bang & Olufsen software and I could not make sound happen. I plugged in some headphones to the from port of the Wave PC and no sound at all either. I have the PC hooked up via HDMI to the HP monitor and that is the only peripheral that is connected. I have uninstalled the realtek driver and reinstalled it and no difference. Any other sugggestions out there would be much appreciated !

 

Tony

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HP Wave has no sound. See Sound Levels Moving but no sound from Speaker or Headphones

Hi @tonybojo,

 

Thanks for stopping by the HP Support Forums! :) Good day.  I read your post about audio issues with the computer. I will be delighted to assist you here. :)

 

Stupendous diagnosis and spectacular analysis of the issue before posting.  Kudos to you on that score. It is always a privilege to work with technical specialists like you. :)

 

We greatly value your relationship with HP. You are a valued HP customer and we appreciate you greatly for doing business with HP. I take it as a privilege to share this platform with you. :)

 

Please try to roll back the driver from device manager using this link: http://support.hp.com/in-en/document/c03540049

There is an associated video included. Follow the steps from the option “Rolling back a driver from Device Manager”

Then check how this works.

 

Otherwise, please uninstall the audio driver by following these steps:

  • Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.
  • Check the box that states delete the software for this device.
  • Restart the computer for the changes to take effect.

 

Then use these steps to reinstall the original audio drivers  from recovery manager via this link: “HP PCs - Using Recovery Manager to Restore Software and Drivers (Windows 10)”: http://support.hp.com/in-en/document/c04762483

 

This should do the trick for you.

 

 

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. :)

  Please reach out for any issues and I'll be there to assist you. :)

 

You could also turn off windows updates for now. to install for windows 10 as this does not happen again.

 

If it still does not work, Please run system diagnostics on the sound card from this link: http://support.hp.com/in-en/document/c03467259  and follow the option "Running the UEFI Component Tests ", If the audio test fails, it reports a failure code. 

 

Then please contact Hp phone support to get the unit serviced as it is a hardware issue with the computer. 

 

Steps to contact HP phone support:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately.

It will be repaired as the unit is new and under warranty.


To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. :)

 

Take care now and have a splendid week ahead. :)

 

DavidSMP
I am an HP Employee

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HP Wave has no sound. See Sound Levels Moving but no sound from Speaker or Headphones

 

Hi @tonybojo,

 

To turn off windows updates for the time being or to use the metered feature please check these steps out.

 

 

Option 1: Stop The Windows Update Service

As central as it is to the core of Windows 10, Windows Update is actually just another Windows process so it can be stopped with these simple steps:

  1. Open the Run command (Win + R), in it type: services.msc and press enter
  2. From the Services list which appears find the Windows Update service and open it
  3. In ‘Startup Type’ (under the ‘General’ tab) change it to ‘Disabled’
  4. Restart

To re-enable Windows Update simply repeat these four steps, but change the Startup Type to ‘Automatic’

Option 2: Setup A Metered Connection

Windows 10 offers users on metered connections a compromise: to save bandwidth Microsoft confirms  the operating system will only automatically download and install updates it classifies as ‘Priority’.

While Microsoft doesn’t reveal its method of classification, this does cut down more frivolous updates which typically include new drivers and software features - both of which could cause stability issues.

  1. Open the Settings app (Win + I)
  2. Open the ‘Network & Internet’ section
  3. Open ‘Wi-Fi’ and click ‘Advanced Options’
  4. Toggle ‘Set as metered connection’ to ‘On’

Note: If your PC uses an Ethernet cable to connect to the Internet the Metered Connection option will be disabled as it works with Wi-Fi connections only. 

 

 


To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. :)

 

Take care now and have a splendid week ahead. :)

DavidSMP
I am an HP Employee

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