Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Student
Posts: 1
Member Since: ‎12-08-2012
Message 1 of 2 (1,296 Views)

HP envy touch screen

Saw hp envy ad as new 'touch screen" computer, ordered it , guess what "it comes non touch screen" ask how I know. that is what I recieved and did not know any different until I did up dates and got mesage "NOT TOUCH ENABLED" customer service says its past your 21 day return period TOO BAD. Hp needs your money more than you deserve to have it!!!!!

0 Kudos
Provost
Posts: 60,428
Member Since: ‎01-29-2009
Message 2 of 2 (1,293 Views)

Re: HP envy touch screen

Hi,

 

HP Envy has dozens of models, some may not have touch screen. Could be you order a wrong model, you have to put a right order.

 

Hope this makes sense.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation