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Bfatema62
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HP hardware UEFI test

HP Recommended
Hp All in one L9k80AA#ABA
Microsoft Windows 8 (32-bit)
My hp all in one 22-3020 screen opens upto a blue choose an option menu, I've tried restoring, recovering,however everything fails. I then preformed a quick hard drive test, smart check says passed but the short dst failed... What are my options & what should I do next ?
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Bfatema62
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My failure Id code is : PGEK3D-7Q08H3-PXPAMG-60QR03
My computer is a year old and I'm out of warranty
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Jeet_singh
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Hi @Bfatema62,

 

Welcome to HP Forums, 

this is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

 

As I understand you have tried running the test on the hard drive and it failed with a failure code, I'll try my best to help you with this,

 

First off, Hats off to you for a job well done as you have tried the basic troubleshooting steps and checked settings on the unit, before posting the query in the HP forums. It is amazing to see how technically competent you are. It is always a privilege to work with tech-savvy customers like you.

 

I went through the failure code and found this to be an issue with the hard drive. I would suggest you could either contact our HP phone support to have the part replaced/ computer serviced or you can visit our HP Part store to have a replacement part.

 

Link to visit HP Part Store: Click here

 

Please fill in the product details to get the tech support number.

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Jeet_Singh
I am an HP Employee

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