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12-16-2013 09:50 AM
I purchased a new compaq R201 monitor on 19/12/2012 from Ernakulam, Kerala. After six months it started to show horizontal grains. I called customercare No. 1800 114 772 and booked complaint with ticket No. CA1304431 on 17/10/2013. The executive promised one week and asked to contact the local dealer viz Redington over telephone No. 0484 3953200 (one Jini) after one week if no response. Nobody called me and therefore I called the local dealer. One Divya told me that they have not received the spare parts from HP and therefore not in a position to attend my complaint. Again called HP customer care who told me to contact the local dealer. I have been regularly calling the HP customer care and local dealer regularly on all these days without any positive results other than false promises. Till date even after two long months nobody rectified my complaint. It seems that HP is not honouring the warranty obligations. HP is a cheat company and nobody should purchase their products. T.V Joseph