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Mister_P Student
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HP Recommended

HP programs not compatible with Win10. What to do?

Elitebook 8560p
Microsoft Windows 7 (64-bit)

Help me!!!

 

I would very much like to upgrade my laptop operating system from win7 to win10. I have no tried three times, but everytime I am told to remove HP ProtectTools Security Manager. But when follow the instructions, I am told that;

 

"Following products is depending on HP ProtectTools Security Manager:

  • Embedded Security for HP ProtectTools
  • File Sanitizeer for HP ProtectTools
  • Theft Recovery

 

You need to uninstall these before you uninstall HP ProtectTools Security Manager"

 

I am sort of stuck here! What the f... am I supposed to do now!?!?

I really do not understand how on earth HP and/or Microsoft haven't addressed this problem, and then posted a "how to" to those of us who are NOT computer geeks (no offense!).

 

Could someone please help me???

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Provost Provost
Provost
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Message 2 of 2
204
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HP Recommended

HP programs not compatible with Win10. What to do?

Hi,

 

If you wish to continue to install/upgrade to Windows 10, you have to remove those programs because they were designed to work witn Windows 7.

 

After that, you have to find and re-install the right versions of software for Windows 10 (IF AVAILABLE) or ignore them. This your your choice. No one forces you to upgrade to Windows 10.

 

Regards.

BH
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