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05-08-2013 08:36 PM
Any chance this limited warranty would be extended to other devices? I have a Pavilion p6310f that is now freezing up continuously ... replaced the HD, power supply and reset the CMOS. Recovery disks in hand with system image disks, but are of no use since can't get far enough along to used them ... thinking motherboard is the only thing left ...
Appreciate any advise. Purchased around 2010, Windows 7 OS.
06-27-2013 12:35 PM
I called on this issue because I just had it occurr on my PC (Started about 1 mos ago).
I bought the PC in Nov 2010, HP Came out and said there was an issue in 2012 July and that folks out of warranty would have a year to report. Then if you read further down they were calculating the year as 1 year added to the 1 year normal warranty for 2yrs which meant I would have had to report by Nov 2012. When I called in July 2013 after I started to experience the Mother board issue and all my symptoms match what is in the Service Enhancement and My Model is in the range HP told me that I was out of luck that they did not support my machine any longer even though this is a known hardware issue which they showed is a problem on other machines enough to fix it for others.
Is there any way I can convince HP to do the right thing and fix my machine too?
I called in and they said I could pay for the $99 support and then they can diagnose and then I could pay to have the mother board fixed once they told me what it was.
Am I out of line expecting HP to stand behind the product.
I am a Multiple HP household but this has soured me... I owned Dells for Years previous to this and never had Mother Board issue...
Anyone Else have a similar experience?
06-27-2013 03:29 PM
No your not out of line. I called HP about 2 weeks ago about my 2 year old computer locking up and not shutting down normal. They told me I was out of luck, also that I could pay 199.00 to have someone come out and diagnose the problem in addition to the cost of repair. Totally not acceptable since the mother board has already been replaced once and the computers only 2 years old . I have more then one HP product but this has soured me also!!
07-05-2013 07:08 AM - edited 07-07-2013 07:42 AM
I too had this issue.
I called the support number several times for this problem, I also called Best Buy and had to show them the Web Site for the program.
Getting nowhere with support I recovered system and still had the problems of BSOD, restarts, boot but no screen etc.
I called support again they just wanted 400 dollars for new motherboard, even after I explained the program, which he said did not exist. I told him I had an emergency update email from support, but still refused to listen. My blood was boiling at this moment and I was really getting at the point of using some language and racial slurs. He then refused to get me a supervisor, quote"he will only tell you the same thing I am telling you." I was very very unhappy with hp support at this moment.
After about a hour stand off, I asked for another number which he finally gave me. I called it, the answering service gentleman listened to my issue about support member and immediately connected me to a lady who saw all the FLAGS for the motherboard and issued me a case number within seconds and shipped me a box overnight, and now its on its way for a free repair as per the LWSEP by hp support. I do not know who hires the support teams over seas but they need looked into for better customer service or hp will lose valuable customers.
I am satisfied with the final results but support overseas really, really sucks.
HP Pavilion Elite HPE-410y PC
Thanks for listening
07-07-2013 12:50 AM
But then it just stays there, like its frozen.
I tried restarting my desktop, but to no avail it didnt work.
i tried turning it on then leaving it there for 30 minutes and it still stays in that screen.
Does this have anything to do with my programs?
My son uses my computer to play games that are safe that uses discs(Warcraft, Starcraft, etc)
But he also plays games on the website(gamepost).
is the website the cause of this problem or the discs?
(by the way, we got the discs from gamestop)