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Tutor
Posts: 10
Member Since: ‎10-29-2013
Message 1 of 4 (745 Views)
Accepted Solution

HPDM: 'Update Agent' installs Version 4.4.3660.14029 instead of 4.5.3660.16180

Hello,

 

I have HPDM 4.5 Rev B installed. If i now launch the 'Update Agent' Task on a client, it installs Version 4.4. However:  If I check my Master Repository (I have NO Child Repositories) ,  I see version 4.5 there...

So why doenst Version 4.5 get installed on the Client?

 

(I know: 4.5 Rev B is NOT the newest version of HPDM, but I cannot imagine, that this is the problem...)

 

Thank you for your support,

Simon

 

0 Kudos
Accepted Solution

Re: HPDM: 'Update Agent' installs Version 4.4.3660.14029 instead of 4.5.3660.16180

Hi,

There was a "Feature" in V4.5 that "forgot" to update the agent files. I expect you have installed V4.5 using the original release that had this feature.

 

I strongly suggest you download and install V4.5 SP4 as it fixes this issue and a few others as well.

 

The V4.5 and SP's can be found at ftp://ftp.hp.com/pub/hpdm/Software/4.5/ All Sp's are cumulative so you can install SP4 straight onto V4.5.

 

There is also the chance that your FTP repository was non default in V4.4.* and is now set to the default in V4.5.* This could mean that the install of V4.5 has updated one place but the clients are still pulling from FTP respiratory elsewhere.

 

Please perform the V4.5 SP4 install first and then report back.

 

Regards

Andrew S.

 

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Teacher
Posts: 70
Member Since: ‎07-22-2012
Message 2 of 4 (710 Views)

Re: HPDM: 'Update Agent' installs Version 4.4.3660.14029 instead of 4.5.3660.16180

Hi,

There was a "Feature" in V4.5 that "forgot" to update the agent files. I expect you have installed V4.5 using the original release that had this feature.

 

I strongly suggest you download and install V4.5 SP4 as it fixes this issue and a few others as well.

 

The V4.5 and SP's can be found at ftp://ftp.hp.com/pub/hpdm/Software/4.5/ All Sp's are cumulative so you can install SP4 straight onto V4.5.

 

There is also the chance that your FTP repository was non default in V4.4.* and is now set to the default in V4.5.* This could mean that the install of V4.5 has updated one place but the clients are still pulling from FTP respiratory elsewhere.

 

Please perform the V4.5 SP4 install first and then report back.

 

Regards

Andrew S.

 

Tutor
Posts: 10
Member Since: ‎10-29-2013
Message 3 of 4 (678 Views)

Re: HPDM: 'Update Agent' installs Version 4.4.3660.14029 instead of 4.5.3660.16180

Hi Andrew

 

Thank you for your support. It solved my problem and now, the correct agent version is installed.

 

Best regards,

Simon

Highlighted
Teacher
Posts: 70
Member Since: ‎07-22-2012
Message 4 of 4 (670 Views)

Re: HPDM: 'Update Agent' installs Version 4.4.3660.14029 instead of 4.5.3660.16180

Simon,

Thanks for reporting back.

It helps me know that I am giving good advice and it helps others who come after.

 

Thanks for the  "Kudos". It also goes a long way to justifying answering forum questions late at night.

 

Regards

Andrew S.

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