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HPDM deploying fails with errorcode: 14031022

Hello everbody,

 

I´ve some strange issue with a new child repository I´ve created two weeks ago. Following situation:

 

We have a master repository and (till now) one child repository for two locations. Capturing and deploying on each side works fine. Now we get a third location, so we need another hpdm gateway and a child repitory for that location.

 

I added and configured it like the worked one and insert the IP adress from the new gateway to a thin client at new location. When I deploy an images on that client, I get following error in hpdm console:

 

2014-12-16 11:02:09 Assign repository: child repository Name-of-repository
2014-12-16 11:02:13 Completed successfully synchronize.
2014-12-16 11:02:14 Task successfully sent to the device management gateway
2014-12-16 11:02:17 Task has been retrieved from the agent.
2014-12-16 11:02:58 Deploy the image ready by using the repository: Child repository Name-of-repository.
2014-12-16 11:02:58 Running common-task failed.
2014-12-16 11:02:58 Errorcode: 14031022, Error details: download the file (s) failed.
2014-12-16 11:02:58 Running common-task failed.
2014-12-16 11:02:58 Errorcode: 14031022, Error details: download the file (s) failed

 

Thin Client Gateway agent: 4.5.3660.18502 

HPDM Gateway agent: 4.5.3660.19.503

 

task for agent Update works .

 

I´ve configured shared folder and FTP access. Both are available from thin client. On repository configuration both test past successfully.

 

Child repository synchronize all data from master repository successfully. 

 

 

Usally I use FTP services of IIS, but I´ve installed (disabled FTP on IIS) filezilla for better logging.

 

Logs on deployment task:

 

000027)16.12.2014 11:02:27 - (not logged in) (10.32.2.52)> Connected on port 21, sending welcome message...

(000027)16.12.2014 11:02:27 - (not logged in) (XX.XX.X.XX)> USER test

(000027)16.12.2014 11:02:27 - (not logged in) (XX.XX.X.XX)> 331 Password required for test

(000027)16.12.2014 11:02:27 - (not logged in) (XX.XX.X.XX)> PASS ****

(000027)16.12.2014 11:02:27 - test (XX.XX.X.XX)> 230 Logged on

(000027)16.12.2014 11:02:28 - test (XX.XX.X.XX)> FEAT

(000027)16.12.2014 11:02:28 - test (XX.XX.X.XX)> QUIT

(000027)16.12.2014 11:02:28 - test (XX.XX.X.XX)> 221 Goodbye

(000027)16.12.2014 11:02:28 - test (XX.XX.X.XX)> disconnected.

 

Then I get the HPDM error above. HPDM Server log says following.

 

2014-12-16 11:11:35 [Thread-2] WARN  Util                 - revertNumericString fail: k.A.

2014-12-16 11:11:35 [Thread-2] WARN  Util                 - revertNumericString fail: k.A.

 

Mhh not much information.

 

I don´t really get what could be wrong. Do you have any idea? Do you need more information (logs, error message f.e.) for assistance?

 

Regards

Martin

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HPDM deploying fails with errorcode: 14031022

You could change the Log Levels to Information/Debug to get more details.

 

  • change HP DM Agent Log Level to Information then send the task and look in the HP DM Agent Logfile about the issue

 

set Gateway Log Level to Debug in the Gateway GUI
 

 

 HP DM Server Log Level:

  • Configuration file: …\HP\HP Device Manager\Server\conf\server.conf

hpdm.log.level=DEBUG

hpdm.log.gateway=true

hpdm.log.task=true

hpdm.log.db=true

hpdm.log.masterController=true

 

Are you using WES or ThinPro units? ThinPro uses ftp and WES Shared Folder if configured.

 

If Shared Folder:

Can you test the connectivity to the repository from a (failing) thin client with the following cmd line?

net use \\RepositoryDeviceIP\Sharefoldername password /User:UserName

Replace the share folder path and credentials above with those of your shared folder repository.

If you get an OK then the shared folder is OK.

 

Maybe this White Paper might help?

ftp://ftp.hp.com/pub/hpdm/Documentation/WhitePapers/4.6/WP_HPDM4.6_Repository_Management.pdf 

 

Otherwise I suggest to log a case with HP and providing them those log files and information.

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Hello Robert,

thank you for your reply. The HP DM Agent log is currently on trace. So it is not necessary to change it down to information, is it?

 

I´ve changed the settings in \HP\HP Device Manager\Server\conf\server.conf as recommended and restared the HP DM Server services.

 

Now I get some logs attached. We are using WES, so the shared folder config is important. On repository configuration everythings looks ok.

 

I´ve tested the connectivity to the shared folder via cmd  net use \\RepositoryDeviceIP\Sharefoldername password /User:UserName. Works!

 

I tested figure 4 which is described in HP white paper. Success on all six points. The error message still exists. Is there any way to log the child repository?

 

Do you have any ideas?

 

Regards

Martin

 

 

 

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Hello again,

 

for some test, I captured the image from an old t5730 (Windows XP embedded). After that i tried to deploy the captured image back to the client. Same errorrcode: 14031022

 

So there shouldn´t be a problem with share folder, right? I guess Windows XP embedded image will be transfer via ftp. Is it correct?

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Some news. Desploying taskon t5730 finished without an error message in HP DM. But the image wasn´t deployed on the client. I don´t see any error messages:

 

Note: I´ve imoported this images via hpdm -> templates -> import -> imagefiles

 

 

When I want to capture an image from  t5730, I get an error in HP DM :

 

"Failed to create description file"

Errorcode: 14030062,  "Can not create description file"

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Hi Martin

 

I assume the DM agent was updated to the latest version on your third location. Please help confirm:

1. if capture image task works with third Gateway/Repository (It should work as for capturing task, the image was uploaded to MasterRepository directly)

2. Check if FTP & ShareFolder port is openend between MasterRepository and the third Child Repository, please check it locally without using HPDM.

 

Regards

-Chen

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Hi Chen,

 

first thanks for your reply-

 

1. Yes, the captured image was uploaded to Master Repository directly. It takes some time, but it worls. 

 

2.  I guess FTP & SharedFolder port is opened because I have access to SharedFolder via Windows Explorer and FTP on command line

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Hi Martin,

 

Looks like you're using HPDM 4.5 SP5, please help confirm component version below:

 

Thin Client Gateway agent: 4.5.3660.18502 -> should be  HPDM agent: 4.5.3660.19746

HPDM Gateway agent: 4.5.3660.19.503 -> should be  HPDM gateway: 4.5.3630.19503

 

For WES, could you please make sure the DM agent was updated to latest version -> according to release notes, it should be v19746, before doing imaging task?

 

Also, if possible, I would suggest DM to be upgraded from 4.5 to 4.6. We have enhanced the logging in HPDM 4.6 to capture useful information when error happen.

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Hi Chen,

 

yes, I´m using HPDM 4.5 SP5. Honesty I´m litte bit scared to update to 4.6, because we´ve over 200 clients (4 different clients types) with 4.5 agent installed and I´m not sure everything will work fine after the updae .

 

Current situation: HP t5730 Gateway agent: 4.5.3660.18502 

                                     HP t510 Gateway agent:  4.5.3660.17706

 

HPDM Gateway Agent:  HPDM gateway: 4.5.3630.19503

 

Yesterday we decided to change to HP t520, because we don´t have any problems with this client.  No error message appears. Image can be captured from and deployed back, but task don´t finish. In HPDM Console the task is still processing although the image is captured or deployed already.

 

One click on task for more details shows "timelimit exeeded" (I guess 30 minutes on default). 

 

Any ideas?

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Apprentlly the DM agent on Thin client(both t5730 and t510) was not updated to the latest version - 4.5 SP5.

 

Check the release notes of HPDM 4.5 SP5

- HPDM Gateway version: 4.5.3630.19503 (same as the version you used)

- HPDM Agent version: 4.5.3660.19746 which is not the same as you used on Thin Client  

   HP t5730 Gateway agent: 4.5.3660.18502 

   HP t510 Gateway agent:  4.5.3660.17706

 

 

Please make sure the DM agent on thin client was updated to the latest version (according to release notes)before executing other tasks.

 

So I would suggest

1. Send Update Agent task to those Thin Clients with DM agent version NOT EQUAL to 4.5.3630.19503

2. Make sure task is finished and the Agent was updated successfully. You can check it on DM console,t here is a column named "Agent Version".

3. Recreate imaging task and send it to target devices.

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