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bakerdmw
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HR Support Assistant

HP Recommended
Pavilion dv9260nr Norebook PC
Microsoft Windows 10 (64-bit)

In HR Support Assistant I am trying to add another pc and printer but they are not recognized.  This pc is listed but I cannot add my other hp notebook or hp network printer.  Can someone help??

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Dragon-Fur
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@bakerdmw

 

Add second PC:  

  • You are running into the normal limitations for the program.
  • The program supports the one computer on which the HPSA is installed.

 

 

HP Support Assistant 8.0 - Technical white paper

Partial Excerpt

My devices

Adding devices

You can add printers within your environment from My devices. This allows you to get information and updates for your PC and any attached printers. You can add printers within your environment from My devices. This allows you to get information and updates for your PC and any attached printers.  To add printers, click on Add a device from the My devices tab. After clicking on Detect my device, HP Support Assistant will scan for printers attached to your PC either by a cable or over the network. You will be able to select from a list of detected printers and type in a custom name, for example “My home printer”. After this step, you can scan for updates and messages for this device, finish without scanning, or add another device.

 

 

 

 

Add (second) Printer:  

 

The information in the document does seem to indicate this is doable.

 

You may need to set the following to allow the second printer to be detected:

 

  • Printing – Network Discovery (see and share printer on your network)

 

Verify / Switch-on Network discovery and File and Printer sharing:

 

Control Panel > icon view > Network and Sharing Center > Advanced sharing settings >

Under Private (current profile) >

Network Discovery

Select Turn on network discovery

Check Turn on automatic setup of network connected devices

File and printer sharing

Select Turn on file and printer sharing

HomeGroup Connections

Select Allow windows to manage homegroup connections (recommended)

Save Changes

 

 

More Help:

HP PCs - Using HP Support Assistant (Windows 10, 8, 7)

HP PCs - Troubleshooting HP Support Assistant (Windows 10, 😎

 

 

 

Click the Thumbs Up to say Thanks!

Click Post that answers your question "Accept as Solution" to help others find it.

 

Dragon-Fur

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bakerdmw
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I made all the changes on the Network and Sharing Center but my HP network printer is still not recognized.  I get a window with "no device found, please try again later".

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Dragon-Fur
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@bakerdmw

 

  1. Assuming the Full Feature Software is installed for the HP printer you wish to add to HPSA
  2. Assuming the printer is otherwise recognized, on the network, and functional (outside of HPSA)

 

Try / Consider:

  • Uninstall the HP Support Assistant from Programs and Features
  • Restart the computer and log in
  • Download and install a fresh copy of the HPSA program
  • Adjust settings to "Notify" (as opposed to "Auto update")
  • Restart the computer and log in

 

HPSA Webpage:

HP Support Assistant

 

  • If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, select run as Administrator and install.

 

Reference:

 

Dragon Document - Help, How-To, suggestions, and examples

Updates – When and How

Sections - various, including:

  • HP Support Assistant
    • Subsection: HPSA > Update / Download and Install

 

  • HP Support Assistant
    • Subsection: HPSA – Messages that “bug your trip”

 

  • HP Support Assistant
    • Subsection: HPSA – View and Delete Messages

 

 

 

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP devices and technology.

 

Dragon-Fur

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