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CoralieS Student
Student
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HP Recommended

Hard Drive 1 Failed

HP Envy x360 Convertile
Microsoft Windows 8 (64-bit)
My laptop turns ones but if I click on something it freezes. I ran a diagnostic test & it told me my Hard Drive 1 failed. So what should I do ?
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Regents Professor
Regents Professor
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HP Recommended

Hard Drive 1 Failed

Hello CoralieS

 

Welcome to Forum !!

 

Whenever the Hard Disk Short/Long DST test fails that indicates that the Hard Disk Drive has failed and that requires a replacement to resolve the issue

 

 HP will provide a replacement Hard Disk Drive if the your PC warranty is Active, If not you need buy a SATA Hard Disk Drive from a retail shop nearby.

 

 Please Contact HP if your HP PC is under warranty, HP would replace the Hard Disk Drive and provide you a Recovery media to restore factory operating system after replacement (if you've not yet created Recovery Discs/USB Media)

 

 You can Check your warranty Here to verify the status and Click Here to order a new Hard Drive

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

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