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Kyleholmes90 Student
Student
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Hard Drive DST short failed

Envy HP
Microsoft Windows 8.1 (64-bit)
How to fix this problem can I get my pictures off?


Codes are
Failure ID: Q0F3XG-000839-9XPJW1-60TB03

Product H2N64AA#ABA
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Provost Provost
Provost
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HP Recommended

Hard Drive DST short failed

Kyle, welcome to the forum.

 

This error message is telling you that your hard drive has failed.  Your only option is to replace it.  You can test it further using the SMART test from the BIOS.  When you replace it you should buy one the same size or larger.  If you didn't backup your personal data, you will not be able to retreive it.  You should begin doing this immediately after you replace the drive.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

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Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

HP Omen 880-160se; i7-8700K; 16 GB DDR4 2400; GTX 1070-8 GB; 512 GB SSD M.2; Win 10 Home

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7520 AIO

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**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

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I am not an HP employee.
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