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Rhiannonlynae Honor Student
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Hard disk fail at startup

Pavilion P7-1417C
Microsoft Windows 10 (64-bit)
I haven't been able to get my computer to turn on, so ran diagnostics. It came back with error GGC78C-00088V-WPXF1F-60Q903
Please tell me there's a way to repair this and not just replace the hard drive? I don't have backups and I would really hate to lose everything on a 2TB hard drive!
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Rhiannonlynae Honor Student
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Hard disk fail at startup

Test failed. Drive replacement recommended.
Completion code: 7
Size 2.0 tb
Model ST2000DM001-9YN164
Firmware HP16
Location SATA0
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Grad Student
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Hard disk fail at startup

Hi @Rhiannonlynae!

 

Such 24 character error codes generated from the HDD test usually indicate that the drive is failing and needs to be replaced.

 

If you manage to get access to the data stored on the drive I'd suggest to make a backup of your data and look for a replacement. If the product is still in warranty though you can contact the support and get a new HDD, but in case you're out of warranty and want help regarding the replacement let me know. :)

 

Hope this helps and best of luck!

Official WD Representative.
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Rhiannonlynae Honor Student
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Hard disk fail at startup

Oh no, I was afraid of that. Unfortunately I'm unable to get the computer to boot up so I can backup my data. Can you recommend a replacement and methods of possible data recovery options?
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Grad Student
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Hard disk fail at startup

Im' sorry to hear that, man...

 

One thing you can try as long as the drive is spinning is to boot with Linux Live CD and try to access the hard disk. What you have to do, in short, is:

 

  • Download/burn the ISO image to a CD or USB.
  • Change the boot order in BIOS to the media you burned the Linux on.
  • Once it loads, you could try and mount the drive (or if Linux can read it, it will mount by itself) and see if it shows up. In case it is - transfer the data to another location.


You can take a look at this Ubuntu KB article for more information regarding LiveCD if you want:
https://help.ubuntu.com/community/LiveCD

 

Hopefully this will help, but in case it doesn't then it will be best to contact a data recovery company and see if they will be able to get the data back. Here is a link with few that are recovery partners of WD if you want to take a look:
http://support.wdc.com/warranty/datarecovery.aspx?lang=en

 

Official WD Representative.
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Rhiannonlynae Honor Student
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Hard disk fail at startup

I ended up ordering a new hard drive, but where can I get Windows to reinstall on this new hard drive?

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Grad Student
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Hard disk fail at startup

Hi again! :)

 

You can either make a fresh OS installation with a bootable OS media (either CD or USB), or you can try to make a System Recovery on your desktop - you can choose whatever is more convenient. For the System recovery you can take a look at this KB:
http://support.hp.com/us-en/document/c04758961

Official WD Representative.
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