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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-01-2017 10:29 AM

HP Recommended
Operating System: Microsoft Windows 8 (64-bit)
Since the past few monthsI have been facing a problem with... Maybe it's software issue.. I can't explain in words what it is.. But it's persistent.
I have made a small 5 second video on it.
If you could give me your what's app number or any other means by which I could send you the small video... And you could help me resolve my problem

Please note I am not a spammer or anything like that!

Regards,
Thank you
3 REPLIES 3

‎05-02-2017 02:43 PM

HP Recommended

@lil_DK,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you out.

 

I understand that you are facing issues with your Hp computer.

 

In order to assist you better, let us know the model number of the unit and the operating system installed on the computer from the links below: Find Your HP Product Model Number

 

Also, let us know the software which has the issue. Do you get an error messages? 

 

You have a good day ahead.

Rainbow23 - HP Support.
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‎05-03-2017 01:22 AM

HP Recommended
I have made a small video on my problem and uploaded it on youtube! Here is the link-
Link - https://youtu.be/GR5cEDvTiek
It's a small video.. While watching just notice the unusual thing happening in the "Sleep, Shut down and restart" option. It happens everytime my machine. Boots (as soon as I switch on my laptop or after restart).
You might find it funny but as soon as I press the ctrl key.. It stops.. Always.
My laptop - HP 2000 2209TU
OS- WINDOWS 8(64BIT)
RAM-2GB
PROCESSOR- INTEL PENTIUM (B980)
Looking forward to your reply
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‎05-04-2017 01:59 PM

HP Recommended

@lil_DK,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you get the "Sleep, Shut down and restart" option when you boot the computer.

 

This issue could occur if the BIOS is not updated.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Updating the BIOS

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23 - HP Support.
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