High idle CPU temperatures

overheatingPC · ‎02-24-2019

My PC idles with temperatures of 50-55 degrees C.. Opening a browser this sometimes jumps to 60-65 degrees C. Playing games (CSGO) the averages are 75-85 degrees C. Ambient temperature is around 20 degrees C. Previously the CPU would idle around 30-35 degrees C. Are these temperatures normal? The computer is <2 months old, and I am beginning to worry. I've attempted updating my drivers, ensuring ventilation, cleaning fans, bringing dwn ambient temperature. This is a brand new machine and I'm beginning these temperatures it won't last. What else can I do?

REO51ST · ‎02-24-2019

Welcome to the HP Support Community @overheatingPC

To better assist you, the members will need the exact model number or product number of your desktop???

HP Desktop PCs - How Do I Find My Model Number or Product Number?

https://support.hp.com/us-en/document/bph07555

REO

PLEASE DO NOT POST ANY SERIAL NUMBERS

wb2001 · ‎02-24-2019

@overheatingPC

Expect to recieve a PM (private email) from an HP moderator within 24 hours about your issue.

It covered by a minimum 1 year warranty. Get a USB thumb drive suffiecient to file copy all your data files (ie Documents, Picture, Music, Scan, and other data files. Also consider Favorites from IE, or export the bookmarks of your chosen browser).

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

overheatingPC · ‎02-24-2019

It is OMEN Obelisk Desktop PC 875-0024

overheatingPC · ‎02-25-2019

hi Wb2001 - thank you for responding, this sounds encouraging. I'd be curious to know what steps need to be taken to qualify that what I'm seeing is in fact an issue, if it is covered under warranty, and if so what is the warranty process to redeem. Thankfully, I do not have any important files that need to be backed up.

Jeet_singh · ‎02-25-2019

@overheatingPC,

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Jeet_Singh
I am an HP Employee

wb2001 · ‎02-25-2019

@Jeet_singh,

I already informed the moderators. They are contacting the OP.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

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