Note on archived topics.
12-03-2016 09:28 PM - edited 12-03-2016 09:29 PM
New computer, 2 weeks old. Initial headache as 2 HDMI ports did not work. (still dont)
Has NVIDIA GeForce GTX 960 graphics card.
Tech did remote uninstall of my driver and installed the latest version of driver (375.95) which they downloaded directly from the NVIDIA website. The driver listed on the HP site for my computer is for the wrong version of NVIDIA, so I can't use that one
Since the driver upgrade, I keep getting black flashes on the screen, generally after various video ads play, then I have to restart the computer to make it stop. It's driving me nuts.
I want to install the driver version that was orignally on this computer 2 weeks ago before tech upgraded it, but I don't know how to find it.
Pavilion Envy 750-435st
Win 10 64 bit
NVIDIA GeForce GTX 960
12-04-2016 04:57 AM
You should be able to recover it from the Recycle bin.
If your problem is solved or question answered by my post, please click the Accepted Solution button in that post.
12-04-2016 07:29 AM - edited 12-04-2016 07:30 AM
Explore the C:\ drive.
There should be a SWSetup folder that contains all of the original driver and software installation files that came with your PC.
I usually save that to a portable hard drive, and delete it from the C:\ drive, as it is not necessary to operate your PC.
I also cross referenced several models that came with the same graphics card as yours, and I was able to find one that did have the correct graphics driver for the GTX 960, as I used 7-Zip to break down the exe file so I could explore its contents.
10.18.13.5933 Rev.A Mar 29, 2016
Windows 10 (64-bit)
This package provides the nVidia Graphics Driver for supported desktop models that are running a supported operating system.
Here is a partial copy and paste of the driver setup information file which shows support for the model graphics card your PC has. It covers 3 variations of hardware ID's.
DiskID1 = "NVIDIA Windows 10 (64 bit) Driver Library Installation Disk 1"
NVIDIA_DEV.1380.2B63.103C = "NVIDIA GeForce GTX 750 Ti"
NVIDIA_DEV.1382.6893.103C = "NVIDIA GeForce GTX 745"
NVIDIA_DEV.139B.2B4C.103C = "NVIDIA GeForce GTX 960A"
NVIDIA_DEV.13B1.2B65.103C = "NVIDIA Quadro M1000M "
NVIDIA_DEV.13C0.2B49.103C = "NVIDIA GeForce GTX 980"
NVIDIA_DEV.13C2.90F0.1B0A = "NVIDIA GeForce GTX 970"
NVIDIA_DEV.1401.2B4D.103C = "NVIDIA GeForce GTX 960"
NVIDIA_DEV.1401.2B57.103C = "NVIDIA GeForce GTX 960 "
NVIDIA_DEV.17C8.2B62.103C = "NVIDIA GeForce GTX 980 Ti"
12-04-2016 09:21 AM
You're very welcome.
Yes, in this situation I would first uninstall the current driver before installing the one I posted (or if you found the original one in the swsetup folder).
That is because you are installing an older driver, and there my be some conflicts with the newer one if you just let it install over the new one.
Normally you can install a newer driver over an older one without concern.
To uninstall the driver, go to the device manager, click to expand the display adapters device manager category, right click on the nvidia gtx graphics adapter, select uninstall, check the uninstall driver box and restart the PC before installing the newer driver.
Also if there are any nvidia graphics programs in the add/remove programs section in the control panel, you may want to uninstall those too.
12-05-2016 05:40 PM
Thank you for your help! I followed your directions and installed the other driver without any issues.
Unfortunately, it did not solve the problem. I'll call support again on my next day off, but it's possible this unit needs to be replaced. I still have 2 weeks left to resolve the problem and still be able to return it.
12-05-2016 08:21 PM
Your help was much appreciated. Based on your excellent directions above, I was able to locate the version installed on my computer (10.18.13.6213 dated July) from another HP model and download from that support page. Still didn't correct my problem, but now we know most or all avenues have been exhausted. If phone support manages to find the problem, I'll post again in case someone else experiences the same problem.