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Honor Student
Posts: 4
Member Since: ‎08-31-2016
Message 1 of 5 (585 Views)

How to Reset a Power On password

Product Name: HP Envy 700-210xt

I bought a used HP Envy 700-210xt from a guy who was selling it cheap because he couldnt fix it. I got it and it has a power on password protecting it. I tried to reset the Bios by removing the CMOS battery for about 45 min,  also tried to do a reset by holding down the Windows key and the B button down as instructed but it would just stay stuck on black screen. When I powered off and powered back up it would back to the Black screen with the blue power on password box. I even tried to jump the CMOS PW as I read online but that did not fix the issue either.

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Provost
Posts: 96,201
Member Since: ‎07-13-2010
Message 2 of 5 (569 Views)

Re: How to Reset a Power On password

Hi:

 

If there is a clear P/W jumper (and it looks like there may be one on the motherboard because I see a picture of a couple tiny blue jumpers), see if this works...

 

Shut down and unplug the PC.

 

Move the clear P/W jumper one pin over.  From the pictures it looks like it can only be moved one way.

 

Plug in and turn on the Pc.  The BIOS P/W should now be cleared.

 

Shut down and unplug the PC.

 

Move the clear P/W jumper back to its original position.

 

Plug in and power on the PC.

 

Done.

Honor Student
Posts: 4
Member Since: ‎08-31-2016
Message 3 of 5 (562 Views)

Re: How to Reset a Power On password

Yes there was, the jumper was a solid light blue however. I moved it over one pin and did those steps and it did not work. I will try it again though and see if maybe I am just unlucky.

Honor Student
Posts: 4
Member Since: ‎08-31-2016
Message 4 of 5 (553 Views)

Re: How to Reset a Power On password

I just did the jumper and with the jumper slid over the computer wont power on at all. I moved the 2 jumpers back to the starting place and after booting I still get the blue power on password screen

Provost
Posts: 96,201
Member Since: ‎07-13-2010
Message 5 of 5 (538 Views)

Re: How to Reset a Power On password

Sorry that didn't work.

 

Unfortunately, I don't have any other suggestions for you to try.

 

There are no instructions on the motherboard information page, so I was hoping those general instructions would work.

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