• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-31-2014 09:53 AM

HP Recommended

Hi Lil_Lisa27 - I have unpluged the power and USB and then deleted all HP software from my computer then downloaded OJProl7xco_Full_14.exe multiple times (5) with the same results. Software looks like it loads with no error messages then after I answer some fax questions I get a spinning disk on the screen with a black Solution Center icon that tries to open but only gives a black screen. I have down loaded the fax & print doctor multiple times  but no help there because the hardware works! I can print, scan, copy, and fax using the buttons on the hardware. Why does the HP Solution Center desktop icon not work? What do I have to do to make it work? I seem to remember last year I had a similar problem and talked to someone at HP (I noticed that in all the HELP screens on HP there are no phone numbers - wonder why?) and the tech had to send an icon to my desktop. Doesn't look like HP has done anything to fix THEIR problem. I am not imprressed with them on this point. Anyway I still do not have a Solution Center icon on my desktop that functions correctly. My computer has a 6 core processor & 12GB RAM with operating system Windows 7 Home Premium. Any suggestions?

Was this reply helpful? Yes No

‎09-30-2015 08:54 PM

HP Recommended

unintstall which specific programs?  I have an hp computer thus have a dozen or so hp programs and am not sure which ones are associated with my all in one printer.  since, "solution center" shows up in task manager as being installed, and since when I try to use it it says "need more drivers" or something to that effect.  I uninstalled it.  When I tried to reinstall the drivers for my product, it just hangs up and never finishes the install.  I can print, so obviously have a printer driver installed, but I cant scan because when I click on the solution center icon - it says it needs more software. but when I try to install it - it just hangs up.  when I run the check for updates - it says all my drivers are up to date.   All of this occured because my hard disc crashed (after 5 months).  hp replaced it, but they would not reinstall any software on it except that which was installed with the sale of the computer.  I cant get my functions back for my printer.  very frustrated.

Was this reply helpful? Yes No

‎02-03-2016 10:02 AM

HP Recommended

  PLEASE INSTALL FOR ME HP OFFICEJET 6700 SOLUCION CENTER.

 

  THANK YOU

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.