Note on archived topics.
05-16-2016 10:13 PM
I purchased an Envy 34 inch Curved all in one directly from HP. Immediately upon starting bootup, I heard the hard-drive making noises like it was constantly reading/writing. I called tech support and they said that didn't sound right and I should exchange the computer. I called HP direct sales and they sent me another brand new model. The exact same thing is happening on this one. Is it a bad batch of hard drives that HP has in this batch of new computers HP direct is shipping, or is this something going on that needs to be turned off (indexing, etc)?
05-18-2016 07:25 PM
Before troubleshooting, please ensure you have properly backed up all of your files (including email, internet favourites, music, photos, movies, game save points and files containing your work).
You should also create a UCRU (user created recovery usb stick, new, 32GB stick normally required) so that you can recover your PC any time in the futurre without hassle.
If you are operating this unit in a very quiet environment, then the noise may be attributed to normal HDD or fan operations. However, i would suggest ensuring that you have done all updates, especially BIOS and Win10 updates to ensure that the noise is not simply extra activity due to your machine being new and needing a lot of updates done (this is normal for a new PC).
That been said, the noise from HDD's should be within a reasonable tollerance, and if in doubt after doing said updates, i would consider calling HP call center again and asking if the unit could be inspected, with the view of replacing the HDD should that be the engineer's recommendation after inspection.
I work for HP but my posts and replies are my own.
"Although I am an HP employee, I am speaking for myself and not for HP"
05-19-2016 09:09 PM
01-16-2017 11:56 AM
My brother bought this computer in Dec of 2015, died in June. I had to pay for it after his death and I am attempting to use it. Warranty ran out 2 weeks ago. It is very noisy. I took it to Best Buy under their warranty and the did not fix the constant noise., or attempt to, or acknowledge it made noise. It drives me crazy and this computer cost me alot of money.