I have a spectre X-360 convertible I opened it up and watch the spring or something behind the hinge break the screen and Crack across from the bottom right-hand corner. It just sits on my desk no falls or abuse. Just opened it. I am 100 days past the warranty. Obviously this is not anecessary unusual issue. I have found that with my first search inquiry about it. I turned off the touch screen so I could continue using it. I used the computer to generate a case number and called support. The employee was so extremely rude. Yes my warranty is up. But I may buy another product from HP in the future. Should treat the callers better. Anyways I finally was able to get a couple words in and told him I would try another support option. What options do I have with this common problem. Is it on a recall for CPSC or anything. Any info would help.
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