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02-16-2017 02:29 PM
02-17-2017 10:36 AM
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As I understand there is a message - "Power-on password" on your screen and you need assistance with the same,
You would have to contact HP phone support for a hardware service as the motherboard may require a tattoo/Bios Flash.
Any other way of unlocking the BIOS is not authorized by HP.
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