Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
I seem to get frozen to certain pages,it will not let me log off
Thanks for stopping by the HP Support Forums! 🙂 Good day. I read your post about the computer freezing and not logging you off at timesI will be delighted to assist you here. 🙂
Stupendous diagnosis and spectacular analysis of the issue before posting. Kudos to you on that score. It is always a privilege to work with technical specialists like you. 🙂
We greatly value your relationship with HP. You are a valued HP customer and we appreciate you greatly for doing business with HP. I take it as a privilege to share this platform with you.:)
For better clarity and to assist you better, I would require more information regarding this:
For starters please try these steps.
Power down the computer completely by holding down the power button for a few seconds till it powers off.
Then perform a hard reset from these links.
Hard reset link if your computer is a notebook: http://support.hp.com/us-en/document/c01684768
Hard reset link if the computer is a desktop: http://support.hp.com/za-en/document/c01463028
Then please contact HP phone support to get the unit serviced by following these steps:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.
They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you. 🙂
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.
If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂
Take care now and have a splendid week ahead. 🙂
DavidSMP I am an HP Employee
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