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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-22-2017 09:53 PM

HP Recommended
Product: DeskJet Ink Advantage 3635
Operating System: Mac OS X 10.6 Snow Leopard

I am unable to download the software to set up my DeskJet 3635!  I keep getting an error message saying that my operating system (Macbook OS 10.6.8) is too old, but I cannot upgrade!!  Help!

1 REPLY 1

‎04-23-2017 07:54 AM

HP Recommended

@MaryQueenoShots

 

Hello;

Allow me to welcome you to the HP forums!

 

Sorry, but the oldest version of MacOS for which HP has drivers for your printer is v10.8 -- and they do not have a link to order the product CD on that page.

 

You would have to check directly with HP Customer Support to see if they have anything else available.


If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

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However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.
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Good Luck



I am a volunteer and I do not work for, nor represent, HP
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