• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-08-2017 02:55 PM

HP Recommended
Product: HP all in one desktop
Operating System: Microsoft Windows 10 (64-bit)
Used my pin to unlock and forgot my password AND my key board got something spilled on it so im using on screen keyboard. Whst can i do
1 REPLY 1

‎03-08-2017 06:03 PM

HP Recommended

This was previously posted, and accepted as a Solution. Authored by @wes_notebooks

 

Reset the Microsoft connected account password

 

HP recommends using a Microsoft connected account (MSA) to log in to Windows. With a Microsoft connected account you log into Windows using your email address and the password can be reset using a different device at any time. You do not need a Microsoft or Hotmail email address to set up a connected account. Any email address will work.

 

To reset your password for an MSA account follow these steps:

  1. Open an Internet browser and navigate to the Microsoft Reset your password Web page: https://account.live.com/password/reset.
  2. Select I forgot my password, and then click Reset your password.
  3. Follow the on-screen instructions to reset your password.

When the password is reset, you will be able to use your Microsoft account with the new password to sign in to Windows 10 and Windows 8. Make sure your computer is connected to the Internet before you attempt to sign in.

For more information about recovering your Microsoft account password see:

 

 

Reset a local user account password in Windows (all versions)

 

If you are using a local user account HP cannot recover or reset your password if it is lost or forgotten.

HP strongly recommends creating a password reset disk to enable you to reset your password in case it is forgotten. If you do not have a password reset disk and can’t remember your password, you will be directed by HP support to perform a full recovery to original factory conditions and will lose any data that was not backed up to an external location.

 

Create a password reset disk

 

To complete these steps, you'll need removable media (a USB flash drive).

  1. Insert your removable media.
  2. Open User Accounts by clicking theStart button, clicking Control Panel, clicking User Accounts and Family Safety, and then clicking User Accounts.
  3. In the left pane, clickCreate a password reset disk, and then follow the instructions. Make sure you store the password reset disk in a safe place.

Reset your password using the password reset disk

 

If you enter the wrong password when you attempt to log on, Windows displays a message that the password is incorrect.

  1. Click OK to close the message.
  2. Click Reset password, and then insert your password reset disk or USB flash drive.
  3. Follow the steps in the Password Reset wizard to create a new password.
  4. Log on with the new password. If you forget your password again, you can use the same password reset disk. You don't need to make a new one.

 

For more options for recovering your local account password see

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.