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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Thebeast223
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Message 1 of 2
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I need help it won't get off the start up screen

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HP pavilion desktop a6000
Microsoft Windows 8 (32-bit)
Need help to get off the blue start up screen any help will work
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1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
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Hi @Thebeast223

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are unable to boot and getting blue screen error.

 

I’d love to help!

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

Meanwhile, I recommend you to follow the step in the below article and check if it helps.

 

http://hp.care/2duigO0

 

Let me know how it works and you have a great day.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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