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07-13-2016 10:02 AM
Trying to upgrade to Windows 10 but I keep getting a message saying I can't due to IVT Bluetooth devices not being compatible. The devices listed are:
IVT Bluetooth PAN Bus driver
IVT Bluetooth HID Bus driver
IVT Bluetooth COM Bus driver
IVT Bluetooth Audio Bus driver
Everything I can find on the internet sounds like there are new drivers available.
There doesn't seem to be a way to get past this message.
Help anyone please.
07-13-2016 06:15 PM - edited 07-13-2016 06:17 PM
Sorry to be the bearer of bad news, but the problem you're up against is that Microsoft only supplies drivers with the most basic functionality, and what you really need for FULL functionality is the specialized drivers written for the specific hardware found in your HP PC -- and unfortunately, there are no HP Win10 drivers for your PC. HP only guarantees Win10 compatibility for machines made after August, 2013. HP does not have any schedule indicating when, or IF, they will be producing drivers for the older machines.
This means that your PC is most likely NEVER going to be fully functional under Win10 because the drivers it needs for full functionality simply do not exist!
If you are DETERMINED to upgrade to Win10, even if it leaves you with an unusable PC, then at least take these precautions so that you have a backup image to use to restore your PC to working condition:
Macrium Reflect (MR) provides a FREE version that can be used to image and restore partitions or entire drives: http://www.macrium.com/reflectfree.aspx
What I recommend is the following:
1) Download and install Macrium Reflect (MR)
2) Run MR and choose the option: "Create an image of the partition(s) required to backup and restore Windows" to write a full backup to an external drive or USB stick
3) Use the option to create a boot USB stick or CD
My experience is that MR, when using the High Compression option, typically can compress the saved image file to about 50% of the USED space in the OS partition. This means if you have an 80GB OS partition, and 40GB is used, MR only needs about 20GB to store the image file.
NOW, you have the means to restore a full working system from the external drive or USB stick in only a few minutes.
Once you have the backup done, then use this link to create bootable Win10 media: Installing Windows 10 using the media creation tool - Windows Help
When you have that media, insert it into your PC, while still running Windows (do NOT boot from it!) and run the Upgrade from there. That should bypass the current upgrade tool problems.
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP