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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
520-1030uk
Microsoft Windows 10 (64-bit)

Hello everyone,

 

I struggle for a couple of days to fix a issue with my audio system at my all-in-one desktop 520-1030uk. I followed all the steeps from HP ASSISTANCE and different websites and couldn't fix my sound system. One solution was to uninstall the device(sound) from  device manager and to reinstall it. When I tried to reinstall it on HP website, the answer was that my warranty expired. So what should I do; To buy a new PC? I'm mucking  of course but I expect help from  HP technical support. Thank you 

2 REPLIES 2
HP Recommended

@cip63

 

Hello;

Allow me to welcome you to the HP forums!

 

The HP Support Forums are open to all -- regardless of the warranty status.  Anyone can create an account here, login with that account, and download drivers and software from HP for their PCs.

 

However, we are NOT HP Tech Support, and we have no way of remoting into your PC to diagnose it, nor do we provide downloads of software or drivers.

 

To get help from HP Tech Support after the warranty is expired, you would have to pay a fee -- up front. You can find out about that by contacting HP Customer Support.

 


If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

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However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.
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Good Luck



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

thank you for your advice. I solved my problem in a different way, Best regards 

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