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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-09-2017 01:15 PM

HP Recommended
Product: Hp pavilion hpe series h81027c

I got error code b10hd8, I took my hard drive to be tested, it failed so I bought a new one, Identical WD internial hard drive I installed it.

I don't haave the disc for the operating system that it came with.

It was genuine windows 7 home preimum. I was told I have to install the originial operating system that it came with

Can I down load it from the internet to a thumb drive so I can transfer it to my desk top?

1 REPLY 1

‎02-09-2017 05:30 PM

HP Recommended

@Robert772

 

Hello;

Allow me to welcome you to the HP forums!

 

What you need is something know as HP Recovery Media.

 

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

 

This is the HP software and drivers page for yourPC: http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-HPE-h8-Desktop-PC-series/5080764/model/5...

 

The link to order HP Recovery Media is down near the bottom.

Once you have the media, read through this: http://support.hp.com/us-en/document/c00006110

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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