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JohnBA
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Intel 750 1.2 TB SSD AIC & HP Z800 Compatibility Fix

HP Z800
Microsoft Windows 7 (64-bit)

I am trying to install an Intel 750 1.2 TB PCIe Add In Card into an HP Z800 Workstation.

 

The HP Z800 Workstation uses PCIe 2.0 and the Intel 750 uses PCIe 3.0.  According to Intel, the 750 is actually backwards compatible to 2.0 and should work, however Intel is also telling me that in the case of the HP Z800, it is actually not compatible.

 

The HP Z800 Workstation does not see the Intel 750 SSD AIC in either the BIOS, or the Operating System.

 

My questions are as follows:

 

1)  Is there a hardware upgrade that can be made to the HP Z800 so that the compatibility issue with the Intel 750 SSD AIC can be resolved?  The intention here is to use the Intel 750 as the boot drive.

 

2)  In the event a hardware upgrade can be made to the existing HP Z800 motherboard that will permit the use of the Intel 750 SSD as a boot drive, what are the sacrifices in speed?

 

3)  Is there a motherboard replacement option that will receive my existing processors (2 Xeon 6 core with hyperthreading), ram, HP Z800 case, power supply, etc that will be fully compatible with the Intel 750 SSD AIC?

 

4)  If there is a motherboard direct replacement, what would be advised, and where can it be purchased?

 

Thank you in advance for your gracious input!

 

Best Regards,

John

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Hi,

 

If your Z800 is a two physical processor motherboard then be sure to install the Intel 750 into a PCIe slot that is associated with the installed processor if only one processor is installed. If one of your processors is set as the boot processor then be sure to install the Intel 750 to that side. Additionally, make sure that the PCI-E slot is set to 4x.  Retest if these conditions apply to your situation. 

 

Using the Intel 750 as a NVMe bootable device requires that the BIOS in your PC supports NVMe. You will also need to install the OS (W8.1 or W10) in UEFI mode.

 

The Intel 750 was introduced into the marketplace as an "enterprise" level device.  HP considers the Z800 as an enterprise device or it used to do so.

 

HP has some similar PCIe devices that may work in your workstation.

 

You might get better assistance on the HP Enterprise Business Forum.

HP Photosmart 6520
HP Envy 17", i7-8550u,16GB, 512GB NVMe, 4K screen, Windows 10 x64
Custom PC - Z390, i7-9700K, 32GB, dual 512 GB NVMe, dual 512 SSDs, 2K screen, OC'd to 5 Ghz, NVIDIA 2080TI 11GB
JohnBA
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Hello Dave,

 

Thank you for graciously taking the time to answer the question I posted.  Your input is extremely helpful!  I will also post this thread on the Enterprise side of HP per your guidance.  Thank you for that clarification.

 

By way of response, my machine does have two physical processors.  They are Intel Xeon 6 core with hyperthreading, yielding 24 "cores".

 

The work is being done by a professional technician, and currently his shop is closed for the holiday.  I will suggest your advice of verifying the placement of the 750.  Do you know how to determine which processor is which, and which PCIe slot is correct based on this determination?

 

My tech also determined that a key problem is NVMe compatibility.  Do you know if there is a BIOS upgrade that might be available for the HP Z800 that will yield NVMe capability?

 

I look forward to receiving your response.

 

Best,

John

 

 

 

 

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Dennis_Handly
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>The Intel 750 was introduced into the marketplace as an "enterprise" level device.  HP considers the Z800 as an enterprise device or it used to do so.

 

HP did but this is a HP Inc. product.

 

>You might get better assistance on the HP Enterprise Business Forum.

 

This was changed to the Hewlett Packard Enterprise Community when HP split into two.

 

All of the boards supporting the Z series were moved in May 2015 to:

http://h30434.www3.hp.com/t5/Business-PCs-Workstations-and-Point-of-Sale-Systems/bd-p/Business-PC-Wo...

 

 >I will also post this thread on the Enterprise side of HP 
 
Hewlett Packard Enterprise is a completely different company than  HP Inc. and doesn't sell PCs/workstations.
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JohnBA
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Thank you for the clarification.

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@JohnBA

 

You'll still get better assistance for your workstation on the Enterprise Forum regardless of the fact that HP has split the company.  The issue for supporting workstations has been known since the category was added to the consumer forum two months ago.

 

 

 

 

 

@Dennis_Handly  

 

 

HP Photosmart 6520
HP Envy 17", i7-8550u,16GB, 512GB NVMe, 4K screen, Windows 10 x64
Custom PC - Z390, i7-9700K, 32GB, dual 512 GB NVMe, dual 512 SSDs, 2K screen, OC'd to 5 Ghz, NVIDIA 2080TI 11GB
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JohnBA
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I appreciate your input Dave!  It sounds like there are a few teething issues with the transition.

 

Best,

John

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@JohnBA

 

The hardware in some of the workstations is more closely related to server hardware than consumer level hardware.  The support level assistance is also different.

 

 

 

 

 

 

 

HP Photosmart 6520
HP Envy 17", i7-8550u,16GB, 512GB NVMe, 4K screen, Windows 10 x64
Custom PC - Z390, i7-9700K, 32GB, dual 512 GB NVMe, dual 512 SSDs, 2K screen, OC'd to 5 Ghz, NVIDIA 2080TI 11GB
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JohnBA
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Indeed.

 

These machines seem to fall between the cracks of where servers end and where desktops begin.  It can be a real battle to work certian types of problems through, this particular one being a prime example.

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agreed!

HP Photosmart 6520
HP Envy 17", i7-8550u,16GB, 512GB NVMe, 4K screen, Windows 10 x64
Custom PC - Z390, i7-9700K, 32GB, dual 512 GB NVMe, dual 512 SSDs, 2K screen, OC'd to 5 Ghz, NVIDIA 2080TI 11GB
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