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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-02-2017 04:03 PM - last edited on ‎05-03-2017 08:06 AM by Retired

HP Recommended
Product: Hp pavilion 23

Ok so I posted this before and it didn't work so I'm posting it again and better

The problem: whenever I turn It on it just stays at th  loading screen with out the logo

It has been like this for four months so please help soon

The info: 

The product number  is H3Y9OAA#ANA

the model number is 23_b010

So please help me very soon I miss my computer

If you have  any other answers to it email me at [Personal Information Removed]

 

2 REPLIES 2

‎05-03-2017 01:02 AM

HP Recommended

Hi,

Okay, just a few questions first:

When you say loading screen, do you mean at Windows loading screen? or boot screen?

Do you see the small circle of Windows?

What operating system do you have installed?

When did the problem start? Was it after new hardware or software?

What do you see on screen? Have you performed HP hardware diagnostics?

 

Let me know,

David

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‎05-03-2017 02:29 PM

HP Recommended

It broke around 4 months 

It doesn't show the circle spinning thing just the logo

Not the boot screen it used to but I fixed that

For the test thing it passed everything

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