Windows 11 Upgrade Guide
- last edited on
Ok so I posted this before and it didn't work so I'm posting it again and better
The problem: whenever I turn It on it just stays at th loading screen with out the logo
It has been like this for four months so please help soon
The product number is H3Y9OAA#ANA
the model number is 23_b010
So please help me very soon I miss my computer
If you have any other answers to it email me at [Personal Information Removed]
Okay, just a few questions first:
When you say loading screen, do you mean at Windows loading screen? or boot screen?
Do you see the small circle of Windows?
What operating system do you have installed?
When did the problem start? Was it after new hardware or software?
What do you see on screen? Have you performed HP hardware diagnostics?
Let me know,
It broke around 4 months
It doesn't show the circle spinning thing just the logo
Not the boot screen it used to but I fixed that
For the test thing it passed everything
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