I am experiencing an issue with keyboards that I have received with several of my newer PCs. The model number of the keyboards are KU-1469. The issue that I am receiving is the keyboard will not respond after the PC will remain idle for several minutes, or it will randomly stop working in the middle of work. I have attempted the following changes to the OS to make it work with no success:
Operating System: Windows 7 Enterprise 64 bit
Power Plan Settings: USB Setting -> USB Selective Suspend Setting -> Disabled
PCI Express -> Link State Power Management -> Off
The keyboard will show a lit Num Lock light, but the keyboard will not respond unless it is unplugged and plugged back in. This issue has been recreated between three different PCs. As far as I can tell, there are no updated drivers for this specific keyboard, as it installs with HID Keyboard Device for the device name.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
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Malygris1 I work on behalf of HP Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution. Click Kudos Thumbs Up on the right to say “Thanks” for helping!