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VahnSeele
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Keyboard issue - Not Responsive - KU-1469

HP Recommended
KU-1469
Microsoft Windows 7 (64-bit)

Hello,

 

I am experiencing an issue with keyboards that I have received with several of my newer PCs. The model number of the keyboards are KU-1469. The issue that I am receiving is the keyboard will not respond after the PC will remain idle for several minutes, or it will randomly stop working in the middle of work. I have attempted the following changes to the OS to make it work with no success:

 

Operating System: Windows 7 Enterprise 64 bit

Power Plan Settings: USB Setting -> USB Selective Suspend Setting -> Disabled

PCI Express -> Link State Power Management -> Off

 

The keyboard will show a lit Num Lock light, but the keyboard will not respond unless it is unplugged and plugged back in. This issue has been recreated between three different PCs. As far as I can tell, there are no updated drivers for this specific keyboard, as it installs with HID Keyboard Device for the device name.

 

Any suggestions on how to resolve this?

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Malygris1
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HP Recommended

Hi @VahnSeele,

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.


If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

Malygris1
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RaulOP
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HP Recommended

Hello @Malygris1,

 

I have exactly the same issue than  @VahnSeele and I see the post is not solved, could you bring me some more information about some solution? Please.

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