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LCD lighting OMEN 870-230na
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Provost
Posts: 8,841
Member Since: ‎09-28-2010
Message 31 of 46 (571 Views)

Re: OMEN 870 -203naDesktop Control

[ Edited ]

@weeman,

Did you try removing the Omen Control,, and installing the version listed in the discussion?

http://ftp.hp.com/pub/softpaq/sp76501-77000/sp76864.exe

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Loaner: Envy Omen Windows 10 Pro 64 bit 7th Gen Intel(R) Core(TM) i7-7700HQ + NVIDIA GeForce GTX 1070M 8GB Discrete Graphics (16GB RAM) 512GB m.2 SSD
HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme8GB, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ
Intern
Posts: 71
Member Since: ‎04-04-2017
Message 32 of 46 (562 Views)

Re: OMEN 870 -203naDesktop Control

Several times, each same result, no save provision. Reason as to why is beyond me. Can you please say, if you can save your colour sequence with software available. weeman.

Provost
Posts: 8,841
Member Since: ‎09-28-2010
Message 33 of 46 (551 Views)

Re: OMEN 870 -203naDesktop Control

@weeman,

Personally I do not have an HP 870 series to play with and test your problem.

@erico@CherylG   do you have any thoughts?

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served.
Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

Loaner: Envy Omen Windows 10 Pro 64 bit 7th Gen Intel(R) Core(TM) i7-7700HQ + NVIDIA GeForce GTX 1070M 8GB Discrete Graphics (16GB RAM) 512GB m.2 SSD
HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme8GB, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ
Provost
Posts: 42,872
Member Since: ‎11-12-2008
Message 34 of 46 (542 Views)

Re: OMEN 870 -203naDesktop Control

[ Edited ]

 

Sorry, I don't have an Omen to test with either. If the software posted in the other thread which worked for him does not work on this machine I am at a loss.

 

@weeman Have you contacted HP Tech Support about the issue? They may have access to another version that we have not found. Or-this could even be a hardware issue.

 https://support.hp.com/us-en/contact-hp/product/OMEN-by-HP-870-200/13687063

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Grad Student
Posts: 371
Member Since: ‎01-18-2017
Message 35 of 46 (532 Views)

Re: OMEN 870 -203naDesktop Control

[ Edited ]

It's not a hardware problem, I experience the same behaviour. We wrote about it in another thread already:

 

https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/LCD-lighting-OMEN-870-230na/td-...

 

And was supposed to get back to us with an update.

 

Please fix.

Provost
Posts: 44,794
Member Since: ‎01-07-2009
Message 36 of 46 (517 Views)

Re: OMEN 870 -203naDesktop Control

[ Edited ]

@weemanand @krzemien

 

I notice no mention of either of you having performed a factory image recovery to try to resolve the LED Control issue. The problem could reside in the installed operating system, considering that you are the only owners, of many, that are reporting this issue.  Two reports does not constitute a major issue. It does mean that there is an issue with your OS or the motherboard.

 

If you do  perfom a factory image recovery and the HP Omen Lighting Control still does not work properly, then it is warranty repair time.

 

Are your Omen 870-200 series desktop PCs still within the warranty period?

Check your warranty status Here.

 

If that is so, then contact HP directly for warranty service. That is the only resolution that I see as a possibility at this point.  My recommendation is based on your stated results and others, including HP Paid Agents, attempts to help you resolve the issue.  As far as we are aware, no HP Expert has an HP Omen 870-200 series desktop PC model to try to duplicate the reported issue on. That puts us at a point where we can only recommend that you seek warranty repair service, if you wish to go that route. 

 

@weeman

Please do not start another thread on this subject.

 

As you may have noticed, I have merged the second thread with the original.

 

Creating another thread on the very same subject could be considered spamming.  You have already done that once. It is in violation of the rules of participation that you agreed to when you joined the forum.

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Grad Student
Posts: 371
Member Since: ‎01-18-2017
Message 37 of 46 (502 Views)

Re: OMEN 870 -203naDesktop Control

Apologies but what you write is out-of-the-support-template bonkers I'm afraid. Since when such a simple but anoying bug requires restoring PC to its start point and going through painful process of resinstalling all software / settings? This is very bad and equally lazy advice you're giving.

 

FYI: My PC has been restored four times since it's been purchased - as there's been an ongoing issue that required doing so. After this was not enough, PC was returned to HP and subsequently fixed, with motherboard and graphics card both swapped.

 

Yet miracously this 'feature' remains: although Desktop Control software works and changes the light / colour scheme - but only until the next reboot, when this scheme is forgotten and settings revert to default.

 

I trust this will enable you to check / follow-up on this issue further and actually replicate it on one of the machines.

Provost
Posts: 44,794
Member Since: ‎01-07-2009
Message 38 of 46 (497 Views)

Re: OMEN 870 -203naDesktop Control


krzemien wrote:

Apologies but what you write is out-of-the-support-template bonkers I'm afraid. Since when such a simple but anoying bug requires restoring PC to its start point and going through painful process of resinstalling all software / settings? This is very bad and equally lazy advice you're giving.

 

FYI: My PC has been restored four times since it's been purchased - as there's been an ongoing issue that required doing so. After this was not enough, PC was returned to HP and subsequently fixed, with motherboard and graphics card both swapped.

 

Yet miracously this 'feature' remains: although Desktop Control software works and changes the light / colour scheme - but only until the next reboot, when this scheme is forgotten and settings revert to default.

 

I trust this will enable you to check / follow-up on this issue further and actually replicate it on one of the machines.


You are inviolation of the rules of participation that you agreed to when you joined the forum.

 

I won't sink to your level of insults nor will I waste any more of my life on any issue that you have.

 

Have a nice life!

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Grad Student
Posts: 371
Member Since: ‎01-18-2017
Message 39 of 46 (490 Views)

Re: OMEN 870 -203naDesktop Control

Since when exposing somebody's bad (in one's opinion) advice is classified as insulting?

 

Also, it seems t me that you rather overuse unconstructive It is in violation of the rules weapon? By which you also unwittingly divert from the merit of the matter itself - and that is not our fault either.

 

In either case and as per another thread: we've been told that somebody from HP would get back to us with an update - and that has not happened yet. We are still waiting.

Retired
Posts: 10,015
Member Since: ‎09-30-2014
Message 40 of 46 (430 Views)

Re: OMEN 870 -203naDesktop Control

@krzemien

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

 

 

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