Laptop is saying "plugged in, but not charging"

[Noel148]

So im very afraid my laptop will die and I wont be able to recover the information I have stored on it. On the charging icon, it appears to be charging, but when I hover the mouse over it, it says 18% available (plugged in,not charging) .. What can I do to fix this? Do I need to buy a new battery? If so, where can I purchase one? I have an HP Pavilion g7 series.

[Dvortex]

Hello, @Noel148 - Hope you are well 🙂
 

Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips.

 
I understand that you are having an issue with your notebook where it is showing “Plugged in, but not charging”. I will certainly help you fix this issue 🙂

Let’s first try these steps to try and charge the laptop:
 

1. First, perform a hard reset and check. You can follow the steps here: http://hp.care/2dlWJuT  
2. Check for the issue resolution and if the issue persists, go to the next step.
3. Shutdown the computer (not sleep or hibernate) – Shout down the product completely.
4. Plugin ac-adaptor and let it charge until full, a few hours probably (do not start PC during this time).
5. Check whether the notebook is charged now.

Also, try calibrating the battery and also test the battery for any hardware failures as suggested here: http://hp.care/2m1iCDm

Please let me know if this resolves the issue, or if you require further assistance.

Good luck 🙂

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