Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Top Student
Posts: 5
Member Since: ‎02-22-2014
Message 1 of 9 (927 Views)
Accepted Solution

Lightscribe Drive

I have been burning CDs on my drive, then burning lightscribe labels.  Suddenly today, the lightscribe burner program has refused to acknowledge that I have a lightscribe device in my computer.  I can still burn CDs, play DVDs, etc.  How to fix this problem?

0 Kudos
Accepted Solution

Re: Lightscribe Drive

Hi,

 

Be sure to use Lightscribe optical disks.  The LS media does have to be Lightscribe surface face up before the burn will work.

 

Since Imgburn recognizes that the optical drive is lightscribe capable then your application that burns lightscribe should be reinstalled. Try the reinstalling the underlying lightscribe system first before reinstalling your burning application.  The HP update is located here.

 

The Lightscribe web site is no longer active.

 

Since you have Imgburn installed, you can use it to search for a firmware update for your optical drive.

 

View solution in context
Provost
Posts: 26,687
Member Since: ‎07-17-2009
Message 2 of 9 (924 Views)

Re: Lightscribe Drive

Hi,

 

Download Imgburn and see if it recognizes your optical drive as lightscribe capable.  See the below image.

 

Imgburn lightscribe.jpg

 

 

HP laptop 17t u100,
HP Photosmart 6520 and HP Deskjet 1112
Custom 1151 socket Z270 Intel i7-7700k @4,600 Mhz, 16GB Corsair 3000 Mhz dimms
Corsair H75 water cooler, Corsair CS 650M power supply
RAID 0 (dual Samsung 960 EVO m.2 240GB) boot system
Dual Samsung 840 EVO SSDs 500GB data storage, Intel 750 PCIe SSD 400GB
MSI NVIDIA GTX 980TI 6GB
ASUS ROG PG279q @144 MHz
Windows 10 and Windows 8.1 Pro x64 in UEFI mode
Top Student
Posts: 5
Member Since: ‎02-22-2014
Message 3 of 9 (907 Views)

Re: Lightscribe Drive

Tried your suggestion.  It did not work.

Provost
Posts: 26,687
Member Since: ‎07-17-2009
Message 4 of 9 (905 Views)

Re: Lightscribe Drive

Hi,

 

What was the result?  Did Imgburn indicate if the drive has Lightscribe capablities?

HP laptop 17t u100,
HP Photosmart 6520 and HP Deskjet 1112
Custom 1151 socket Z270 Intel i7-7700k @4,600 Mhz, 16GB Corsair 3000 Mhz dimms
Corsair H75 water cooler, Corsair CS 650M power supply
RAID 0 (dual Samsung 960 EVO m.2 240GB) boot system
Dual Samsung 840 EVO SSDs 500GB data storage, Intel 750 PCIe SSD 400GB
MSI NVIDIA GTX 980TI 6GB
ASUS ROG PG279q @144 MHz
Windows 10 and Windows 8.1 Pro x64 in UEFI mode
Top Student
Posts: 5
Member Since: ‎02-22-2014
Message 5 of 9 (901 Views)

Re: Lightscribe Drive

The Imgburn program won't even show me the screen you illustrated.  All it does is try to clean files and accelerate my computer.  It doesn't even do that very well.  It reveals no information.

Provost
Posts: 26,687
Member Since: ‎07-17-2009
Message 6 of 9 (898 Views)

Re: Lightscribe Drive

Hi,

 

 

You are not running the right program.  Be careful when you select/deselect when installing Imgburn.

 

 

HP laptop 17t u100,
HP Photosmart 6520 and HP Deskjet 1112
Custom 1151 socket Z270 Intel i7-7700k @4,600 Mhz, 16GB Corsair 3000 Mhz dimms
Corsair H75 water cooler, Corsair CS 650M power supply
RAID 0 (dual Samsung 960 EVO m.2 240GB) boot system
Dual Samsung 840 EVO SSDs 500GB data storage, Intel 750 PCIe SSD 400GB
MSI NVIDIA GTX 980TI 6GB
ASUS ROG PG279q @144 MHz
Windows 10 and Windows 8.1 Pro x64 in UEFI mode
Top Student
Posts: 5
Member Since: ‎02-22-2014
Message 7 of 9 (888 Views)

Re: Lightscribe Drive

Okay.  I found the page to which you were referring.  The Lightscribe box IS checked and recognized by the program.  So, how do I fix the problem from here?

Provost
Posts: 26,687
Member Since: ‎07-17-2009
Message 8 of 9 (879 Views)

Re: Lightscribe Drive

[ Edited ]

Hi,

 

Be sure to use Lightscribe optical disks.  The LS media does have to be Lightscribe surface face up before the burn will work.

 

Since Imgburn recognizes that the optical drive is lightscribe capable then your application that burns lightscribe should be reinstalled. Try the reinstalling the underlying lightscribe system first before reinstalling your burning application.  The HP update is located here.

 

The Lightscribe web site is no longer active.

 

Since you have Imgburn installed, you can use it to search for a firmware update for your optical drive.

 

HP laptop 17t u100,
HP Photosmart 6520 and HP Deskjet 1112
Custom 1151 socket Z270 Intel i7-7700k @4,600 Mhz, 16GB Corsair 3000 Mhz dimms
Corsair H75 water cooler, Corsair CS 650M power supply
RAID 0 (dual Samsung 960 EVO m.2 240GB) boot system
Dual Samsung 840 EVO SSDs 500GB data storage, Intel 750 PCIe SSD 400GB
MSI NVIDIA GTX 980TI 6GB
ASUS ROG PG279q @144 MHz
Windows 10 and Windows 8.1 Pro x64 in UEFI mode
Top Student
Posts: 5
Member Since: ‎02-22-2014
Message 9 of 9 (862 Views)

Re: Lightscribe Drive

The HP Lightscribe update fixed the problem.  Thank you very much.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation