I bought this notebook 2 months ago, it had 7 hp updates to do so I told it to load them all, once it did this it restarted and went to a new login screen with an email address I have never seen before and now nothing works and only gives me the option to login or turn it off, I cannot change the user and the password will not work. What can be done?
You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.
While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.
I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.