cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
JG221
New member
1 0 0 0
Message 1 of 3
102
Flag Post

Microsoft Office

HP Recommended
300-1223
Microsoft Windows 7 (64-bit)

We purchased our computer in late 2010 or early 2011.  It had slowed significantly and was freezing up.  I conducted a system recovery after backing up our files on an external hard drive.  Now that it has finished the recovery, we do not have Microsoft Office installed (Word, Excel, etc).  I was able to pull the product code from the back of my computer, but where/how do I go about downloading the software again, without paying for it?

 

Thanks.

0 Kudos
2 REPLIES 2
banhien
Level 19
Level 19
90,438 90,315 11,612 24,902
Message 2 of 3
Flag Post
HP Recommended

Hi,

 

The product code on the back of your machine will not work, that code is for Windows 7, not Office.

 

For Microsoft Office 2010 Starter, please try:

 

       http://support.hp.com/us-en/document/c02262581

 

And you don't need a key for the product.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



0 Kudos
WAWood
Level 16
Level 16
30,545 30,452 2,785 6,725
Message 3 of 3
Flag Post
HP Recommended

@JG221

 

It's a wild shot, but it might work -- as some of the key recovery programs claim they can recover keys from a connected external drive.

 

Here is a link to several of the most well-known key recovery apps:  https://www.lifewire.com/free-product-key-finder-programs-2625119

 

If you can recover the Office key using that app, you can then download Office from Microsoft and activate using that key.

Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation