cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Abrown2
New member
1 0 0 0
Message 1 of 2
124
Flag Post

Model# 15-af174nr

HP Recommended
Hp notebook touchscreen
Factory reset, now it says Installing windows, will restart several times. Has been doing this for hours. Is it broken or do I need a disco just let it run a few more hours and see what happens?
0 Kudos
1 REPLY 1
Resolv_S
Retired
Retired
3,304 3,302 179 339
Message 2 of 2
Flag Post
HP Recommended

Hello@Abrown2,

Welcome to the HP Forums!

I have read your post and understand that you need assistance in fixing the recovery issue on the PC. I will definitely help you.

The recovery partition seems to be broken.

I recommend you to call phone support to place an order a set of recovery media.

Please use the link below to contact Phone support.

http://hp.care/2bjG4nE

Hope that fixes your issue. Let me know for more.

Resolv_S

I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click the Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP doesn’t recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation