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Manowaffle Student
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HP Recommended

Monitor crashing after ~5 minutes in any game

HP Envy 750-055xt
Microsoft Windows 7 (64-bit)

I recently received my HP Envy 750-055xt. I've updated all drivers through HP Support Assistant, Windows Update, and GeForce Experience. Verified the integrity of my Steam games and installed Battle.net games. No matter what game I try to play, if it is at all graphically intensive, the video crashes between 5-10 minutes after I start running. The monitor goes dark and says "no signal" and the video does not come back. The audio seems to keep going most of the time, so the computer isn't crashing per se, but I lose all video signals and can not get them back until I restart the computer.

 

This happens with Steam games: XCOM 2, CSGO, Wasteland 2 and Bnet games: Heroes of the Storm. Hearthstone is the only game I've tested where this did not occur. I tried running the computer in Windows 10 and Windows 7, using the SSD or the optical hard drive to install the games. I've updated everything I can think of: GPU driver, monitor driver, processor driver, OS updates, security updates, etc., etc.. The computer seems to otherwise run normally (surfing the web, updating, etc.)

 

My specs

 

HP Envy 750-055xt

Intel Core i7-4790k cpu 4.00 GHz quad core

16 GB ram

64-bit OS, Windows 7

 

Monitor

Acer R240HY 23.8" widescreen display 1920 x 1080, connected with HDMI.

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Message 2 of 2
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Flag Post
HP Recommended

Monitor crashing after ~5 minutes in any game

Manowaffle

 

Hello;

Allow me to welcome you to the HP forums!

 

Since this is a relatively new machine, instead of struggling for hours to fix it yourself, why not just let HP fix it -- for free!!  

You should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about diagnosing and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

Good Luck

I am a volunteer and I do not work for, nor do I represent, HP.
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